Customer Service Liaison
hace 1 semana
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team at Language Link. As a key member of our customer support team, you will play a vital role in connecting clients with interpreters and providing exceptional support services.
Key Responsibilities
- Take incoming calls from clients requiring interpreter services for appointments
- Answer multi-line phone systems and respond to client inquiries
- Data entry into our database to ensure accurate and efficient record-keeping
- Coordinate with available interpreters to fill assignments and provide them with necessary information
Technical Requirements
To succeed in this role, you will need:
- A reliable hardwired internet connection
- A PC or laptop with Windows 10 (not a Mac or Chromebook)
- Two plug-in uninterruptible power supplies for your computer and internet router
Essential Skills
- High school diploma or equivalent
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Effective communication and presentation skills to interact with customers, clients, and colleagues
- Knowledge and familiarity with Microsoft Outlook and database software
Compensation
We offer a competitive hourly rate of $6.00 USD, with the potential for higher earnings based on performance.
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