Business Development Specialist

hace 7 días

Xico, México Amex A tiempo completo
About American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. We're a global and diverse community of colleagues who are committed to delivering an exceptional customer experience.

Job Description

We're seeking a talented Implementation Specialist to join our Client On-Boarding Services team. As an Implementation Specialist, you'll play a critical role in ensuring a smooth and seamless end-to-end implementation process for new Corporate Accounts in Mexico and USA Markets.

Your responsibilities will include:

  • Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrollment process.
  • Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly.
  • Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team.

The ideal candidate will have basic knowledge of Corporate Card and BTA products, strong customer focus, excellent verbal and written communication skills, and commercial acumen with a basic understanding of Financial Statements.

Required Skills and Qualifications

To be successful in this role, you'll need:

  • Basic knowledge of Corporate Card and BTA products and/or Corporate GNA processes.
  • Strong customer focus, being able to identify and deliver customers' individual needs.
  • Excellent verbal and written communication skills.
  • Excellent time management skills - ability to multitask, prioritize, and work well under pressure.
  • Commercial acumen with a basic understanding of Financial Statements.
  • A proven track record in building and retaining relationships with internal and external customers.
  • Demonstrate self-motivation, results-driven, but also a strong team player.
  • Proactively seeks opportunities for process improvements; problem-solving and analytical skills.
  • Strong change management skills; able to adapt in an ever-changing environment.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive base salary ($60,000 - $80,000 per year)
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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