Mid-Level Support Analyst

hace 6 días


San Pedro Garza García, Nuevo León, México MassGenics A tiempo completo

Innova Solutions is seeking a highly motivated Mid-Level Support Center Analyst to join our team. As a key member of our Support Center, you will play a crucial role in ensuring the smooth operation of our technology infrastructure.

About Innova Solutions:

We are a global leader in technology and business transformation solutions, employing approximately 50,000 professionals worldwide. Our annual revenue approaches $3 Billion, and we have been recognized as one of the largest IT consulting staffing firms in the USA by Staffing Industry Analysts (SIA 2022).

Job Description:

The successful candidate will be responsible for handling escalations, collaborating with the Support Manager to improve ticket data quality, working on outstanding tickets, leading incident responses, supporting release testing, proposing process improvements, and providing on-call/off-hour support.

Required Skills and Qualifications:

  • Bachelor's degree in IT or related field, plus four years' related technical experience; or an equivalent combination of education and experience
  • At least four years' experience with Windows operating system and Microsoft Office
  • Extensive experience installing and configuring PC's and software
  • Must have extensive experience troubleshooting hardware and software issues
  • Experience managing wireless telecom, including plan, device support, device selection, and MDM
  • Good working knowledge of various software products used by the Support Center

Benefits:

Innova Solutions offers a competitive salary range of $352,000 - $414,500 per year, based on factors such as education, work experience, work location, specific job duties, certifications, etc. We also provide benefits, including medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA) and flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves.

Location: Remote, MX



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