Senior Quality Assurance Manager

hace 2 semanas


Metepec, México Citi A tiempo completo
Job Description

We are seeking an experienced Senior Quality Assurance Manager to join our team at Citi. As a key member of our Operations Quality group, you will be responsible for ensuring the highest level of quality in our customer service delivery.

The ideal candidate will have 2-5 years of relevant experience in quality assurance, with a strong background in process improvement and team leadership. Excellent communication and interpersonal skills are essential for this role, as you will work closely with cross-functional teams to drive quality initiatives.

In this role, you will:

  • Evaluate and resolve complex issues that impact customer satisfaction and business performance.
  • Develop and implement quality improvement plans to enhance our processes and services.
  • Lead and motivate a team of quality specialists to achieve exceptional results.

You will also have the opportunity to work on various projects, including process re-engineering, training programs, and metrics development.

We offer a competitive salary range of $70,000 - $110,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

To be considered for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience.



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