Burberry Client Liaison
hace 3 semanas
Burberry is seeking a Client Advisor to build relationships with our new and existing clients, delivering a personalized and elevated experience with commercial success.
The ideal candidate will inspire our clients by conveying passion for the brand, fashion, and luxury products, providing a luxury service and demonstrating knowledge and expertise in product, fashion, and styling.
Key responsibilities include meeting and exceeding individual and store sales and other commercial KPIs, providing a personalized service and building relationships with our clients to promote loyalty and incremental purchases.
The Client Advisor will also contribute to the daily operations of the store, maintaining high luxury standards in both front and back of house, including appropriate levels of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required.
Foster team work and a positive work climate, building meaningful relationships with clients, and driving retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests.
The successful candidate will have a proven track record in delivering sales and exceeding targets, previous experience in clientelling, and a strong interest in fashion, art, and culture.
They will also have strong product knowledge and a good understanding of store retail operations, understanding of competitor products, experience in working as part of a team, and fluency in the local language, with English proficiency desirable.
The ideal candidate will demonstrate confidence, curiosity, conviction, and care, enjoying being part of a team, being energetic, proactive, and self-motivated, detail-oriented and creative with a passion for selling, assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels, results-driven and commercial mindset, flexible, collaborative, and adaptable approach to work.
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