Logistics Operations Manager

hace 6 días


Monterrey, Nuevo León, México Servicios Comerciales Amazon M A tiempo completo

About Servicios Comerciales Amazon M

At Servicios Comerciales Amazon M, we strive to exceed customer expectations by delivering orders quickly, accurately, and cost-effectively. Our Global Delivery Strategy Team innovates and provides best-in-class service levels through pioneering new products and services.

Job Summary

We are seeking a Logistics Operations Manager - Performance Optimization to track key metrics and action items for programs and processes such as Payments, DNRs, Losses (Item Missing/Switcheroo), On Road Hours (ORH), Performance Monitoring, VoD Tracking, and Safety/Security Investigation Tracking.

Responsibilities

  • Ensure customer obsession by maintaining high standards of service quality.
  • Monitor key processes at daily, weekly, or monthly cadences to identify areas for improvement.
  • Track goals and tasks to guarantee the overall success of DSP processes.
  • Determine first-level root causes of issues and implement corrective actions.
  • Manage and populate performance reports and dashboards for key metrics.
  • Submit SIMs or TTs when necessary.
  • Delegate tasks to team members and provide guidance on project control.
  • Perform performance tracking for 3P suppliers.
  • Maintain flexibility to work during peak events, weekends, or evenings.

Requirements

  • Experience in Logistics roles (Distribution Centers, Transportation) or Quality Assurance roles.
  • Analytical profile with basic English skills.
  • Mathematic and analytical skills using data to determine root causes and trends.
  • Technical aptitude and familiarity with large databases (Excel, Access, Tableau).
  • Able to drive successful partnerships with internal and external teams.
  • Demonstrated leadership skills in difficult situations.
  • Curious and eager to learn more than expected.

Estimated Salary: $65,000 - $80,000 per year



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