Logistics Operations Manager
hace 6 días
About Servicios Comerciales Amazon M
At Servicios Comerciales Amazon M, we strive to exceed customer expectations by delivering orders quickly, accurately, and cost-effectively. Our Global Delivery Strategy Team innovates and provides best-in-class service levels through pioneering new products and services.
Job Summary
We are seeking a Logistics Operations Manager - Performance Optimization to track key metrics and action items for programs and processes such as Payments, DNRs, Losses (Item Missing/Switcheroo), On Road Hours (ORH), Performance Monitoring, VoD Tracking, and Safety/Security Investigation Tracking.
Responsibilities
- Ensure customer obsession by maintaining high standards of service quality.
- Monitor key processes at daily, weekly, or monthly cadences to identify areas for improvement.
- Track goals and tasks to guarantee the overall success of DSP processes.
- Determine first-level root causes of issues and implement corrective actions.
- Manage and populate performance reports and dashboards for key metrics.
- Submit SIMs or TTs when necessary.
- Delegate tasks to team members and provide guidance on project control.
- Perform performance tracking for 3P suppliers.
- Maintain flexibility to work during peak events, weekends, or evenings.
Requirements
- Experience in Logistics roles (Distribution Centers, Transportation) or Quality Assurance roles.
- Analytical profile with basic English skills.
- Mathematic and analytical skills using data to determine root causes and trends.
- Technical aptitude and familiarity with large databases (Excel, Access, Tableau).
- Able to drive successful partnerships with internal and external teams.
- Demonstrated leadership skills in difficult situations.
- Curious and eager to learn more than expected.
Estimated Salary: $65,000 - $80,000 per year
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