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At Zendesk, Inc., we're seeking a seasoned Senior Business Architect to join our Enterprise Architecture team. As a key member of our team, you'll play a crucial role in shaping the future of our business architecture and driving strategic initiatives across the organization.
Key Responsibilities:- Define and improve critical capabilities across the GTM landscape, assessing and providing recommendations on maturation.
- Develop high-level business architecture that helps business partners prioritize and sequence critical initiatives.
- Visualize and create high-level value stream and process models for knowledge sharing and future analysis.
- Engage with Enterprise, Solution, and Domain Architects to translate business capabilities to technical design.
- Design and optimize organizational structures to maximize efficiency and support strategic objectives.
- 5+ years of experience as a business architect or process architect.
- Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
- Experience with design thinking strategies, including customer-centric development processes and leading Customer Journey Mapping sessions.
- Proficiency in using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro, or equivalent experience.
We're looking for a collaborative and innovative thinker who can drive business transformation and lead cross-functional teams. If you're passionate about business architecture and process optimization, we'd love to hear from you.
