Customer Success Professional for Large Enterprise Clients

hace 4 semanas


Ciudad de México, Ciudad de México Scale Up Recruiting Partners A tiempo completo

About the Opportunity

Scale Up Recruiting Partners is seeking a highly skilled Customer Success Manager to join our team. This role will involve working closely with a select group of our client's largest customers, building and establishing strong relationships that result in continued and further adoption of their platform.

Key Responsibilities:

  • Facilitate customer success and growth throughout the customer lifecycle.
  • Support a rapidly growing customer base while balancing a growth mindset with a customer-centric approach.
  • Become the trusted advisor to our customers, recommending best practices oriented towards their goals and industry standards.
  • Deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and Product/Engineering teams at our client.
  • Advance our client's customers to stellar scores on both CSAT and NPS, leading those customers towards becoming dedicated evangelists for the platform in the market.
  • Demonstrate a proven track record of preventing churn, hitting churn-prevention revenue targets, and achieving upsell revenue targets.

Requirements:

  • 2+ years of customer-facing experience with a track record for building and nurturing relationships and solving problems.
  • Strong analytical skills, including experience with Google Workplace, Asana, and HubSpot.
  • Proven track record in driving product adoption with a coach's mentality.
  • Excellent organizational, project management, and communication skills via phone, video conference, and email.
  • Able to adapt in a quickly changing environment.
  • Experience managing customer relationships through HubSpot.
  • Experience developing training or educational content for a variety of audiences is a plus.
  • A self-starter who thrives in both collaborative and autonomous environments.

Nice To Have:

  • Experience in eCommerce, specifically the Shopify or Magento ecosystem, or with email marketing or onsite CRO for eCommerce brands is a big added plus.

This is an exceptional opportunity for someone looking to make a significant impact in a rapidly growing organization. If you have a passion for customer success and are excited about the prospect of working with high-profile clients, we encourage you to apply.

The estimated salary for this position is $90,000 - $110,000 per year, depending on location and experience.



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