Customer Success Professional for Large Enterprise Clients
hace 4 semanas
About the Opportunity
Scale Up Recruiting Partners is seeking a highly skilled Customer Success Manager to join our team. This role will involve working closely with a select group of our client's largest customers, building and establishing strong relationships that result in continued and further adoption of their platform.
Key Responsibilities:
- Facilitate customer success and growth throughout the customer lifecycle.
- Support a rapidly growing customer base while balancing a growth mindset with a customer-centric approach.
- Become the trusted advisor to our customers, recommending best practices oriented towards their goals and industry standards.
- Deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and Product/Engineering teams at our client.
- Advance our client's customers to stellar scores on both CSAT and NPS, leading those customers towards becoming dedicated evangelists for the platform in the market.
- Demonstrate a proven track record of preventing churn, hitting churn-prevention revenue targets, and achieving upsell revenue targets.
Requirements:
- 2+ years of customer-facing experience with a track record for building and nurturing relationships and solving problems.
- Strong analytical skills, including experience with Google Workplace, Asana, and HubSpot.
- Proven track record in driving product adoption with a coach's mentality.
- Excellent organizational, project management, and communication skills via phone, video conference, and email.
- Able to adapt in a quickly changing environment.
- Experience managing customer relationships through HubSpot.
- Experience developing training or educational content for a variety of audiences is a plus.
- A self-starter who thrives in both collaborative and autonomous environments.
Nice To Have:
- Experience in eCommerce, specifically the Shopify or Magento ecosystem, or with email marketing or onsite CRO for eCommerce brands is a big added plus.
This is an exceptional opportunity for someone looking to make a significant impact in a rapidly growing organization. If you have a passion for customer success and are excited about the prospect of working with high-profile clients, we encourage you to apply.
The estimated salary for this position is $90,000 - $110,000 per year, depending on location and experience.
-
Enterprise Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México InEvent A tiempo completoAbout InEventInEvent is a fast-paced B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers.Who We AreInEvent is a remote event tech company with a global team of InEventers in over 13 countries,...
-
Digital Sales Leader for Enterprise Clients
hace 3 semanas
Ciudad de México, Ciudad de México Madison Logic Inc. A tiempo completoMadison Logic Inc. is seeking a seasoned sales professional to lead the development of strategic partnerships with large enterprise clients. As a trusted advisor, you will leverage your expertise in B2B digital marketing solutions to drive revenue growth and expand our presence in the global marketplace.About the RoleDevelop and execute sales strategies to...
-
Customer Success Professional
hace 1 mes
Ciudad de México, Ciudad de México Infobip A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Executive to join our team at Infobip. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their overall satisfaction and growth.Key Responsibilities:Build and maintain trusted relationships with...
-
Enterprise Customer Success Strategist
hace 2 semanas
Ciudad de México, Ciudad de México Signifyd A tiempo completoAs a Senior Enterprise Customer Success Manager at Signifyd, you'll play a pivotal role in driving the success of our customers and expanding their portfolios. Your expertise in customer success management, technology acumen, and passion for delivering outstanding results will be key in achieving our goals.ResponsibilitiesYou will oversee the entire customer...
-
Enterprise Customer Success Director
hace 3 semanas
Ciudad de México, Ciudad de México Menlo Ventures Management, L.P A tiempo completoCustomer Success Manager Job SummaryAs a Senior Customer Success Manager with Menlo Ventures Management, L.P, you will be responsible for ensuring customer satisfaction and net retention within your assigned portfolio. This role requires a unique blend of technical expertise, business acumen, and passion for customer success.Key Responsibilities:Oversee the...
-
Customer Success Professional
hace 3 semanas
Ciudad de México, Ciudad de México SAP Fioneer A tiempo completoDescriptionAbout SAP FioneerWe are a leading innovator in financial services software solutions and platforms.Our mission is to help companies achieve speed, scalability, and cost-efficiency through business innovation and cloud technology.About the RoleIf you're a recent graduate with a degree in computer science or information technology looking for your...
-
Enterprise Product Strategist for Customer Success
hace 3 semanas
Ciudad de México, Ciudad de México Crossover A tiempo completoTechnical Customer Success Manager TrilogyRole OverviewCrossover is the world's #1 source of full-time remote jobs, and we're recruiting this role for our client, Trilogy. As an Enterprise Product Strategist for Customer Success, you will play a crucial role in maximizing customer success with our product suite.In this position, you will decode product usage...
-
Enterprise Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoWe are looking for a skilled Enterprise Customer Success Strategist to join our team at SAP.As an Enterprise Customer Success Strategist, you will work directly with customers to guide them through their business journey with our solutions. Your primary goal will be to increase customer satisfaction, retention, renewals, references and upsells for Cloud...
-
Technical Customer Success Lead
hace 3 semanas
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob OverviewWe are seeking a highly skilled Technical Customer Success Lead to join our Enterprise Solutions team. This role is perfect for a technical professional with excellent communication skills and experience in managing complex customer environments.This position requires someone who can craft and execute strategies that help our customers innovate...
-
Enterprise Client Success Strategist
hace 1 semana
Ciudad de México, Ciudad de México Emi Labs A tiempo completoAbout the RoleAs an Enterprise Client Success Strategist at Emi Labs, you will be responsible for managing the relationships with our enterprise clients. Your primary goal will be to ensure that they get the most out of our platform and become loyal promoters.You will work closely with the leadership team and champions of our clients to drive adoption,...
-
Customer Success Professional
hace 1 mes
Ciudad de México, Ciudad de México Altair Engineering A tiempo completoJob Summary:We are seeking a skilled Customer Success Professional to join our team at Altair Engineering in Mexico. This individual will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams.This role reports to the US Manager, Customer Success Manager...
-
Customer Success Director Leader
hace 1 mes
Ciudad de México, Ciudad de México Graphite Growth, Inc. A tiempo completoCustomer Success Director OpportunityWe're looking for a seasoned Customer Success Director to spearhead our customer success strategies at Graphite Growth, Inc. As a key member of our team, you'll develop and execute comprehensive customer success initiatives that drive value for our clients.Responsibilities:Develop and execute a customer success strategy...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Teradata Group A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our sales team, you will be responsible for managing and curating existing customer relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesDevelop and...
-
Enterprise Solutions Professional
hace 2 semanas
Ciudad de México, Ciudad de México MongoDB A tiempo completoMongoDB empowers innovators to create transformative applications by leveraging the power of software and data.We are seeking a seasoned technologist to join our Solution Consulting organization, supporting customer success and ensuring strong technical alignment with our platform and customer needs.In this role, you will guide customers and users in...
-
CyberArk Enterprise Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Cyberark A tiempo completoJob SummaryWe are seeking a seasoned Enterprise Customer Success Manager to join our team at CyberArk. As an integral part of our customer success strategy, you will be responsible for building and maintaining strong relationships with our mid-to-large enterprise customers.Your primary focus will be on driving customer adoption and value realization from our...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completoWe're looking for a highly motivated and organized professional to lead our customer success team at Ecaresoft Inc.Job OverviewEcaresoft Inc. is a fast-growing software company focused on building transformative products for the healthcare industry. As a Customer Success Manager - Operations Lead, you will be responsible for leading implementation projects...
-
ThousandEyes Customer Success Professional
hace 1 mes
Ciudad de México, Ciudad de México Cisco A tiempo completoAbout the RoleAs a Customer Success Specialist at Cisco, you will work closely with our Customer Success Managers and Technical Adoption Managers to ensure the success of our customers' journey.You will be responsible for communicating objectives and ensuring timely delivery of solutions, assisting with ticket escalations, and providing regular reporting on...
-
Customer Success Associate
hace 6 días
Ciudad de México, Ciudad de México Emplifi A tiempo completoThe Emplifi Customer Success team is a driving force behind customer retention and growth.As a Digital Customer Success Associate, you will be an integral part of this team, responsible for overseeing a diverse portfolio of clients through a low-touch, one-to-many approach.Your primary focus will be on ensuring positive customer relationships, driving...
-
Customer Success Professional
hace 3 semanas
Ciudad de México, Ciudad de México Insider A tiempo completoRole OverviewAt Insider, we're looking for a skilled Customer Success Manager to drive adoption and retention for our partners. This role is all about building strong relationships, understanding customer needs, and delivering value through proactive actions.Key ResponsibilitiesAs a Customer Success Manager, you'll be responsible for managing a portfolio of...
-
Chief Customer Success Strategist
hace 3 semanas
Ciudad de México, Ciudad de México ServiceNow A tiempo completoAbout the RoleThe Chief Customer Success Strategist will develop C-level executive relationships and relationship management across 1-3 customers. This role is responsible for improving Customer Outcomes at these managed accounts, leading to customer product adoption, renewals, and expansion of ServiceNow offerings.Key Responsibilities:Service 1-3 large...