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Euc Senior IT Analyst

hace 2 meses

Mexicali, Baja California, México Ntt Data Services A tiempo completo
About the Role

We are seeking a highly skilled EUC Senior Analyst to join our team in Mexico. As a key member of our IT department, you will be responsible for managing user devices, designing and implementing workstation configurations, and ensuring the security and integrity of our computer systems.

Key Responsibilities
  • Analyze and understand our current workstation management environment
  • Manage user devices in our SCCM/MEM/Intune environment
  • Design, manage, and update workstation configurations (image/AutoPilot)
  • Manage and design new GPOs/GPPs in our Active Directory environment
  • Manage and design new policies in our Intune environment
  • Manage application deployments and their updates
  • Develop and deploy scripts for complex configuration of Windows and macOS workstations
  • Document processes, structure, and configuration put in place
  • Support complex and modern end-user computing solutions
  • Understand and promote end-user technology standards for hardware, OS, core applications, and peripherals
  • Support end-user architecture to evaluate, establish, integrate, and maintain end-user technology applications used to manage desktops, laptops, virtual desktops, virtual applications, and mobile devices
  • Serve as the technical resource for technologies spanning the enterprise, leading complex troubleshooting efforts and root cause analysis
  • Support end-user architecture to proactively automate, streamline, and simplify processes and routine tasks
  • Create and update system documentation for operations and support teams
  • Participate in multiple cross-company projects and initiatives impacting end-user computing solutions and experiences
  • Must possess excellent organizational skills and demonstrate attention to detail
  • Ensure solutions and strategies align with up-to-date security standards
  • Identify and implement improvements, including standardization, automation, and optimization of services to reduce costs and improve delivery speeds
  • Establish and maintain technology standards, templates, and technical documentation as necessary
  • Deploy monthly and priority Windows updates
  • Prepare new workstation and laptop images (remote and on-USB for IT field techs)
  • Interface with IT technicians for machines that won't image, new machines needing an image, new drivers, and end-user computing technology
  • Evaluate and approve peripheral hardware, such as docking stations
  • Windows Operating System Patching (Weekly/Monthly/Yearly)
  • Update persistent VDI and floating VDI images/environments
  • Assign VDIs when requested in tickets
Requirements
  • Prior experience with Windows OS 7-11 and policy administration
  • 7x24 hour on-call support with primary working hours in the Canadian EST time zone
  • Responsible for complex testing and analysis of all elements of computer systems
  • Analyzes and provides innovative solutions to system engineering and design projects
  • Represents the organization in front of critical audiences, such as clients/customers/vendors/executives
  • Thorough understanding and management of customer business needs and expectations
  • Candidates must have exceptional customer service, problem-solving, and communication skills
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level and convey technical concepts to non-technical individuals
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers
  • Strong team player with ability to work in a team and as an individual contributor
  • Strong organizational and documentation skills
  • Fast learner, flexible, and able to work on multiple tasks
Qualifications
  • Bachelor's degree in computer science, Information Technology, or a related field
  • Possess 8/10 years of relevant professional experience or equivalent combination of education/experience
  • Proven experience as an SCCM/Intune Engineer or similar role
  • Significant experience designing, developing, and deploying PowerShell scripts in production environments
  • Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
  • Experience with endpoint security solutions and protocols
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively in an Information Technology, or a related field
  • In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
  • Familiarity with Microsoft 365 suite, Defender, and integration with Intune
  • Understanding of SOTI MobiControl
  • Ability to work collaboratively in a team-oriented environment
  • Continuous self-development via certifications and self-paced learning an asset
  • Available to work a 24x7 on-call shifts with primary business hours based on Canadian Eastern Standard Time