Account Coordinator

About Barrel

Barrel is a digital agency that specializes in designing, building, and optimizing e-commerce websites for brands across various industries. We are a highly collaborative and fully distributed team that values innovation and excellence.

Job Summary

We are seeking an experienced Account Coordinator to join our Client Services team. The successful candidate will play a crucial role in supporting our clients and internal teams, ensuring smooth communication and coordination between the two.

Key Responsibilities

• Assist with the day-to-day operations of assigned client accounts, handling project coordination, communication, and execution.
• Provide support to Senior Account Managers and Account Managers on larger accounts, under their supervision.
• Act as a point of contact for clients, responding to inquiries, gathering information, and providing updates as needed.
• Schedule internal and client-facing meetings, taking into account availability of all participants and capturing detailed notes.
• Assist in the process for client onboarding, helping to familiarize clients with our process, tools, and team.
• Conduct research and gather data to support Client Services team in developing strategies and recommendations for clients.
• Coordinate with internal teams to ensure seamless project execution and timely delivery.
• Monitor project progress and deadlines, flagging potential issues to Account Managers or Director.
• Assist in preparing project briefs, gathering client feedback, and ensuring that all relevant information is accurately documented and communicated to the appropriate teams.
• Assist in monitoring project finances and tracking billable hours, contributing to profitability analysis.
• Maintain organized records of client communication, project details, and account history.

Requirements

• Excellent verbal, written, presentation, and interpersonal communication skills.
• Self-motivated and detail-oriented.
• Strong time management skills.
• Ability to adjust to rapidly changing priorities and succeed in a fast-paced environment.
• Ability to apply common sense understanding in order to carry out detailed instructions.
• Level-headed and positive under pressure.
• Naturally curious and highly proactive, with a passion for learning new skills.
• Strong web and Mac desktop skills – we use the Shopify ecosystem, Google, Slack, Basecamp, JIRA, Harvest, and Forecast.

Experience

• 1-3 years of account or project management experience in the advertising/marketing industry.
• Agency experience required; digital experience strongly preferred.
• Client experience within the eCommerce space is a plus.
• Bachelor's degree in Advertising, Marketing, or similar field.