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Senior Virtualization and Cloud Engineer
hace 1 semana
Exactlyit is a dynamic organization that offers an exciting opportunity for a Senior Virtualization and Cloud Engineer to join our team. Based in Puebla, Mexico, we provide a comprehensive compensation package including an estimated salary of $120,000 per annum, health insurance, dental, vision, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus, paid office parking, medical related discounts, paid vacation, sick leave, holiday leave, and paid leaves.
**Job Overview**
We are seeking a highly skilled Senior Virtualization and Cloud Engineer who will be responsible for maintaining Service Level Operations and Agreements with customers by troubleshooting incidents, bringing services back online as soon as possible, fulfilling customer requests, providing solutions to problems identified by customers, processes or internally, and being accountable for network changes.
**Key Responsibilities**
- Manage 24x7 IOC Event Management and Availability Management using N-able and Axios assist; ITSM ticket tool for alert tracking Incident Management (Levels 1 and 2).
- Adhere to IT Engineering Operational and Security Standards and recommend improvements.
- Perform Root Cause Analysis (