Freight Resolution Specialist
hace 7 días
About Uber Freight
We are committed to improving the carrier experience by providing quality resolution on live load issues. Our team of experts works tirelessly to resolve escalations efficiently, ensuring a seamless experience for our carriers.
Your Role
- As a Freight Resolution Specialist, you will be responsible for resolving carrier escalations in a timely manner, providing prompt updates and communicating with facilities and carriers to solve issues.
- You will serve as a stakeholder to our Account Management teams, providing feedback on how we can improve communications to generate quicker resolution times.
- You will be the front line to our carrier network, understanding their needs and working with them to provide timely solutions for live load issues.
- You must be prepared to make calls to both facilities and carrier networks to help resolve escalations quickly and efficiently.
- You will prioritize actions taken on escalations based on level of urgency and maintain a cooperative and professional work relationship with all stakeholders.
Key Responsibilities
- Receive carrier support escalation and quickly understand the load issue.
- Call carriers to communicate solution ownership and progress, providing updates while working to solve the load issue.
- Prioritize multiple escalations at once and communicate with the correct point of contact at customer and/or facility.
Requirements
- Bachelor's Degree complete and one year of work experience with customer interaction and communication - or Bachelor's Degree in progress and two years of work experience with customer interaction and communication.
- Excellent English language skills - verbal and written.
- Bilingual English/Spanish required.
Work Schedule
Mon-Fri, 14:00-23:00.
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