Payment and Collection Services Specialist

hace 2 semanas


Monterrey, Nuevo León, México Swbc A tiempo completo

**About the Role**

SWBC is seeking a highly skilled and customer-focused individual to communicate with financial institution borrowers through inbound and/or outbound calling, with the goal of resolving delinquent accounts and negotiating past due payments.

**Key Responsibilities**

  • Collect past due payments and/or payment arrangements through inbound/outbound calling to resolve delinquent accounts.
  • Use sound judgment and follow client and corporate policies to determine suitable collection solutions.
  • Document conversations clearly and concisely in required collection systems and accurately update borrower personal information to provide to financial institutions.
  • Process electronic payments using the ECM/Portal system and investigate questions, problems or complaints, promptly referring complex situations to the appropriate resources.

**Requirements**

  • High School Diploma or equivalency.
  • Excellent interpersonal, written and oral communication, problem-solving and telephone etiquette skills.
  • Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
  • Call Center experience preferred, with bilingual skills also desirable.
  • Able to prioritize multiple tasks to ensure successful completion of duties and sit for long periods of time.

**Benefits**

  • Competitive overall compensation package.
  • Work/Life balance.
  • Employee engagement activities and recognition awards.
  • Years of Service awards.
  • Career enhancement and growth opportunities.
  • Variety of healthcare coverage options.
  • Traditional and Roth 401(k) retirement plans.
  • Lucrative Wellness Program.

**Additional Information**

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. The company does not hire tobacco users as allowed by law.



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