Payment and Collection Services Specialist
hace 2 semanas
**About the Role**
SWBC is seeking a highly skilled and customer-focused individual to communicate with financial institution borrowers through inbound and/or outbound calling, with the goal of resolving delinquent accounts and negotiating past due payments.
**Key Responsibilities**
- Collect past due payments and/or payment arrangements through inbound/outbound calling to resolve delinquent accounts.
- Use sound judgment and follow client and corporate policies to determine suitable collection solutions.
- Document conversations clearly and concisely in required collection systems and accurately update borrower personal information to provide to financial institutions.
- Process electronic payments using the ECM/Portal system and investigate questions, problems or complaints, promptly referring complex situations to the appropriate resources.
**Requirements**
- High School Diploma or equivalency.
- Excellent interpersonal, written and oral communication, problem-solving and telephone etiquette skills.
- Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
- Call Center experience preferred, with bilingual skills also desirable.
- Able to prioritize multiple tasks to ensure successful completion of duties and sit for long periods of time.
**Benefits**
- Competitive overall compensation package.
- Work/Life balance.
- Employee engagement activities and recognition awards.
- Years of Service awards.
- Career enhancement and growth opportunities.
- Variety of healthcare coverage options.
- Traditional and Roth 401(k) retirement plans.
- Lucrative Wellness Program.
**Additional Information**
SWBC is a Substance-Free Workplace and requires pre-employment drug testing. The company does not hire tobacco users as allowed by law.
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