Business Analyst
hace 1 día
SAP is seeking a highly analytical and solution-oriented Business Analyst to join our team. This role involves collaborating with internal stakeholders and suppliers to deliver technical services and drive improvements in existing processes.
Key Responsibilities:
- Coordinate technical service delivery and experts from the Technology Services team and attached supplier network to resolve customer issues.
- Drive service-related discussions with customers and internal stakeholders, acting as an orchestrator of experts.
- Provide training and guidance to internal stakeholders on technical CAS portfolio items.
- Report on service deliverables KPIs and perform RAG meetings with suppliers.
Improvement and Project Management:
- Identify bottlenecks, inefficiencies, and areas for improvement in existing processes and collaborate with cross-functional teams to implement process and/or tool improvements.
- Define process and service objectives, performance metrics, and improvement targets, monitoring and analyzing relevant KPIs using data-driven approaches.
- Model processes and develop Standard Operating Procedures, Work Instructions, Knowledge Base Articles, Wiki pages, Blog entries, etc.
- Align with tool system/application owners to represent Technology Services team delivery requirements.
Requirements:
- Excellent analytical and solution-oriented thinking, presentation, and networking skills.
- Able to build, grow, and maintain relationships with internal stakeholders, suppliers, and customers.
- Effective communication of complex concepts to technical and non-technical stakeholders.
- Knowledge of ITIL and Project Management methodology.
- Familiarity with SAP basis technologies is a plus.
- Experience working in international and virtual teams.
- Fluency in English.
Salary Range:
$80,000 - $110,000 per annum, depending on experience and qualifications.
Benefits:
- A competitive salary package.
- A comprehensive benefits program, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
About SAP:
SAP is a global leader in enterprise software solutions, helping organizations run better by transforming their business models and operations. With over 400,000 customers worldwide, SAP offers a wide range of products and services that enable businesses to improve their efficiency, reduce costs, and increase revenue.
Location:
Mexico City or Monterrey, Mexico (hybrid role).
Job Type:
Regular Full-Time.
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