Senior Hotel Operations Manager

hace 3 semanas


Guadalajara, Jalisco, México Accor Hotels A tiempo completo

About This Opportunity

We are seeking an accomplished General Manager to lead our luxury hotel, SOFITEL LEGEND SANTA CLARA CARTAGENA. As a forward-thinking and results-driven leader, you will be responsible for steering daily operations, driving peak financial performance, and delivering exceptional guest experiences.

Key Responsibilities

  • Report directly to the Vice President of Operations, providing strategic leadership and guidance to the hotel team.
  • Develop and implement effective strategies to enhance guest satisfaction, colleague engagement, and revenue growth.
  • Build strong relationships with guests, owners, and team members, fostering a culture of excellence and collaboration.
  • Maintain a deep understanding of the local market, leveraging this knowledge to inform business decisions and drive success.
  • Supervise and mentor a high-performing team, promoting a culture of innovation, adaptability, and continuous improvement.

Requirements

  • Fluent in English, with Spanish language skills desirable.
  • Proven leadership experience in luxury hotel management, with a minimum of five years in a similar role.
  • Exceptional financial acumen, with a strong understanding of revenue management, cost control, and budgeting.
  • Excellent interpersonal and communication skills, with a proven ability to build strong relationships and drive results through effective collaboration.

About Accor Hotels

Accor Hotels is a world-leading hospitality group, driven by a passion for innovation, customer satisfaction, and team excellence. As a member of our team, you will have the opportunity to work with a diverse and talented group of professionals, leveraging your skills and expertise to deliver exceptional results and exceed guest expectations.


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