Dynatrace Services Consultant

hace 1 mes

Ciudad de México, Ciudad de México Dynatrace A tiempo completo

About the Role

We are seeking a highly skilled and motivated Dynatrace Services Consultant to join our team. As a key member of our delivery team, you will be responsible for delivering a wide range of services based on the Dynatrace Unified Platform, from deployment and training to long-term managed services.

Key Responsibilities

  • Monitor client's critical application performance and availability
  • Summarize and review performance trends in operations status meetings
  • Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
  • Maintain and enhance dashboards and reports to meet requirements of IT and business users
  • On-board additional applications for monitoring
  • Mentor and train customers on the Dynatrace Platform and Best Practices
  • Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
  • Provide regular status updates and project documentation to support efforts at customer engagements
  • Assist sales team in identifying new opportunities for product and services at customer sites
  • Ensure health of the client's Dynatrace Platform deployment and update software with any necessary service packs
  • Maintain accurate deployment documentation

Requirements

  • 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
  • 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
  • 1+ years of solid enterprise level .NET or Java development/support/operations
  • 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
  • Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
  • Experience with application technologies (J2EE, .NET, Citrix, Microservices)
  • Experience with database technologies (Oracle, DB2, MS SQL)
  • Good understanding of distributed applications
  • Good understanding of web and enterprise applications
  • Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
  • Excellent organizational/time management skills
  • Must have strong interpersonal communication skills and a passion to learn new technology
  • Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
  • Must have excellent written, oral, and presentation communications skills
  • Must possess excellent problem-solving and analytical skills
  • Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment

Desired Experience

  • Previous consulting experience and / or Project Management experience is a plus
  • Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
  • Ideal candidates will have 2+ years of Dynatrace Technology experience
  • Dynatrace Product Certification

About Dynatrace

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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