Production Service Developer
hace 1 semana
We are seeking a highly skilled Senior Production Service Developer to join our Employee Experience Engineering team at Oracle. As a key member of our team, you will be responsible for managing and administering large-scale technology systems that enhance collaboration services across our global employee population.
Key Responsibilities:
1. Troubleshoot and resolve complex issues related to Slack access and functionality.
2. Create comprehensive documentation and training materials to educate users on collaboration systems.
3. Provide expert support to channel and workspace administrators, ensuring seamless collaboration experiences.
4. Manage administrative privileges, channels, and workspaces to maintain optimal system performance.
5. Collaborate with Slack engineering and product teams to provide technical guidance and expertise.
6. Identify and resolve incidents and service outages, ensuring minimal disruption to our global workforce.
7. Analyze telemetry data to pinpoint and resolve user issues, improving overall system efficiency.
8. Work in an Agile development environment, partnering with cross-functional teams to deliver new features and enhancements.
9. Collaborate with internal security teams to ensure our systems meet or exceed security expectations.
10. Develop strong communication skills to effectively explain complex technical concepts to both technical and non-technical stakeholders.
Desired Skills and Experience:
1. 4+ years of experience supporting SaaS platforms, with a strong focus on collaboration systems like Slack, Microsoft Teams, and Viva Engage.
2. Proven ability to communicate effectively at various levels within the organization, both verbally and in writing.
3. Self-driven problem solver with a strong analytical mindset, able to thrive in a dynamic and customer-focused environment.
4. Highly technical proficiency, with the ability to quickly learn new tools and software.
5. Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience relevant to the functional area.
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