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Customer Service Manager
hace 2 meses
Job Summary:
We are seeking a highly skilled and experienced professional to join our team as a Customer Care Supervisor at Wallenius Wilhelmsen Group. As a key member of our logistics team, you will be responsible for ensuring timely submission of reports, planning and execution of shipments, and providing exceptional customer service.
Key Responsibilities:
- Ensure timely submission of reports and planning of shipments to meet customer expectations
- Coordinate with internal and external stakeholders to resolve any issues or concerns related to shipments
- Provide attention and follow-up to the shipment process from planning to departure
- Review and ensure compliance with customer instructions and company policies
- Collaborate with the customer service team to resolve any customer complaints or issues
- Develop and implement strategies to improve customer satisfaction and loyalty
- Conduct regular performance reviews and provide feedback to team members
- Identify and implement opportunities for process improvements and cost savings
Requirements:
- Bachelor's degree in Administration, Commerce, or related field
- Minimum 3 years of experience in logistics, supply chain, or customer service
- Intermediate English language skills
- Ability to travel as required
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
