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hace 2 meses
Plexus is seeking a highly skilled Program Manager Sr to lead the tactical interface between our customers and various functional areas. This role is responsible for managing the day-to-day customer relationship and ensuring high levels of customer satisfaction.
Key Responsibilities- Manage the customer relationship and lead the Customer Focus Team to deliver appropriate levels of customer service and satisfaction.
- Develop and lead the team to ensure members are engaged, responsible, and productive to satisfy internal and external metrics.
- Support the customer focus team in continuous improvement and lean activities.
- Work with team members to present issues and alternatives to the customer.
- Ensure the CFT is properly interpreting and executing contractual requirements.
- Manage and lead tactical customer support, including working with the CFT to provide acceptable commitments based on customer demand and Plexus capabilities.
- A minimum of a Bachelor's degree is required.
- Four (4) years of related experience is required; four (4) or more years of related experience is preferred.
- Intermediate computer skills, including Microsoft Office.
- Intermediate decision-making and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to lead a team in a matrix organization.
- Ability to problem solve, prioritize, and multitask.
The work setting requires a high level of customer satisfaction and a strong ability to work independently and in a team environment.
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