Bilingual Client Operations Specialist
hace 4 semanas
The Operations Support Analyst 2 role at Citi involves providing day-to-day operations support services, including record maintenance, account management, and imaging. This position serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients.
Key responsibilities include:
Update Help Content: Updating help content used by Knowledge Hub end users to service client inquiries as needed.
Execute Work Assignments: Executing work assigned, including annual review certification and change requests.
Liaison Services: Serving as a liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.
Needs Assessment: Conducting needs assessments and updating content or developing content-related solutions according to business requirements.
Research and Problem-Solving: Researching and seeking out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
Work Progression: Monitoring work progression to ensure completion of assignments by the requested due date.
This role requires a strong understanding of operations support infrastructure and processes, as well as excellent communication and problem-solving skills.
**Qualifications:**
0-2 years of relevant experience, proficiency in Microsoft Office, ability to work under pressure, self-motivated, detail-oriented, proven organization and time management skills, demonstrated problem-solving and decision-making skills, and clear and concise written and verbal communication skills.
**Education:**
Bachelor's degree or equivalent experience.
This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.
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