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Automation Specialist

hace 2 meses

Silao, Guanajuato, México Ust A tiempo completo

Job Summary

We are seeking an experienced Automation Specialist to join our team at UST. As a key member of our Production Support team, you will be responsible for ensuring the smooth operation of our production environment.

Key Responsibilities

  • Ensure that requests for support are properly logged and resolved as per the Service Level Agreements, according to agreed standards and procedures.
  • Identify and report opportunities to improve efficiency and quality (e.g. repeatable processes that can be automated).
  • Learn business domain and system domain; individually and as recommended by the project/account.
  • Attain technical knowledge for troubleshooting/resolving any reported production issues.
  • Set FAST goals and seek feedback to FAST goals.

Requirements

  • At least 3-4 years of professional support experience (i.e. troubleshooting, analysis and help finding RCA).
  • RDBMS SQL.
  • Linux.
  • JIRA knowledge.
  • Basic API knowledge.
  • Application monitoring and alerting.
  • Monitor Infra- DB transaction spike- Application load- Check and Verify logs.
  • Oracle, SQL (Able to understand mid complex queries).
  • CI/CD pipeline - good to have L1 support with client, business SRE - for production support 70% and 30% automation.

What We Believe

  • We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity.
  • We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
  • Through business, we will better the lives of those less fortunate than ourselves.
  • We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.