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The Go-to-Market Finance & Strategy team at Zendesk serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses and thought partnership. We are seeking a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will enable the company to scale as we propel the business from a billion to a multi-billion revenue era.
The primary functions of a Senior Financial Analyst are to deliver high-precision forecasting and actionable insights, build complex financial models, and become a well-rounded finance professional. Our analysts are the foundation of the team's success, and your impact will be felt immediately as you develop finance and business acumen.
Key Responsibilities- Provide decision support and act as a thought partner to GTM leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions.
- Perform relevant ongoing and ad hoc analyses and synthesize complex data into actionable insights and strategic recommendations to drive value engineering opportunities and business results.
- Build and improve upon robust financial models to accurately forecast and plan key financial and operational metrics.
- Deliver relevant, timely, and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor, and analyze historical and forecasted critical metric reporting with specific focus on identifying emerging trends, revealing opportunities, leading risks, and providing insights on key drivers and return on investment.
- Establish processes and drive improvements in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.
- Support hand-off of processes to our Finance center of excellence.
- Own standardized financial monthly/quarterly budgeting and internal/external reporting processes through focused execution of deliverables. Apply good understanding of accounting to produce accurate forecasts; work closely with the Controller's group to ensure accuracy and completeness during period-end close.
- 4-6 years of technology, banking, private equity, corporate finance, economics, or consulting experience in a fast-paced industry.
- Advanced skills in building scalable financial models (via Excel or Google suite), with the ability to understand and translate how their inputs/outputs resolve business outcomes.
- Experience with financial planning systems (Adaptive is a plus).
- Strong work ethic and analytical proficiency, attention to detail, and problem-solving skills with a commitment to achieving quality results. Ability to understand strategic impact on the wider business and yet operate at a detailed tactical level.
- Strong oral and written communication skills with the ability to establish collaborative relationships and influence senior leadership.
- Strong EQ, experience partnering across matrixed organizations, and an appreciation for building deep business partnerships.
- Highly motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and effectively leading multiple priorities simultaneously with minimal direct supervision.
- Positive attitude with an analytical approach and a desire to learn new things quickly.
- Standout colleague eager to further develop and grow with us.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
