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Operations Director
hace 2 meses
Job Overview
The Operations Director will oversee and manage all aspects of third-party logistics (3PL) operations, ensuring efficient and effective logistics solutions for our clients. This role requires a strategic thinker with a deep understanding of supply chain management, logistics, and carrier management.
Key Responsibilities
- Operational Management: Oversee daily operations, develop and implement operational strategies, manage carrier relationships, and ensure optimal performance and customer satisfaction.
- Strategic Planning: Collaborate with senior management, identify and implement best practices, and provide input for pricing.
- Team Leadership and Development: Recruit, train, develop, and manage the team. Create a high-performance culture, lead teams responsible for load solicitation, scheduling, and carrier relations, and set performance goals.
- Customer Relationship Management: Act as the escalation point of contact, ensure client satisfaction, and work closely with sales and account management.
- Carrier Management: Implement best practices for carrier acquisition, maintain a growing carrier base, create standard operating procedures, and develop pricing.
- Compliance and Risk Management: Ensure compliance with regulations, develop risk management strategies, and monitor quality and safety standards.
- Technology and Innovation: Leverage technology and data analytics, stay current with industry trends, and implement innovative solutions.
- New Operations and SOP Development: Develop strategies for new operations and create standard operating procedures.
- Company Culture and Policies: Understand and promote company culture, goals, policies, and procedures.
Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 10 years of experience in logistics, supply chain management, or 3PL operations, with at least 5 years in a leadership role.
- Strong understanding of logistics software and technology, including WMS and TMS.
- Experience with Mcleod is a plus.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage budgets, analyze financial data, and drive cost-effective solutions.
- Strong problem-solving skills and the ability to make data-driven decisions.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
