Global Payment Lifecycle Strategist

hace 4 semanas


Xico, México Global Payments A tiempo completo

At Global Payments, we're dedicated to revolutionizing the payments landscape. As a Lifecycle Manager, you'll play a pivotal role in shaping the future of our merchant relationships.

Key Responsibilities:

  • Develop and implement strategic plans to optimize merchant lifecycles, including acquisition, onboarding, activation, retention, and expansion.
  • Monitor merchant performance and behavior to identify signs of attrition and proactively address churn risks.
  • Design and execute retention strategies, incorporating targeted campaigns, loyalty programs, and personalized interventions to enhance merchant loyalty and minimize attrition.
  • Analyze churn patterns and feedback to identify root causes and implement corrective actions to improve merchant satisfaction and retention.
  • Analyze merchant data and market trends to identify growth opportunities and develop strategic initiatives to expand market share and increase merchant lifetime value.

Collaboration and Communication:

  • Work closely with sales, marketing, product, and customer support teams to ensure alignment of merchant lifecycle initiatives with business objectives and market needs.
  • Define key performance indicators (KPIs) and metrics to measure the effectiveness of merchant lifecycle management efforts and establish processes for tracking and reporting on performance.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to communicate complex ideas effectively.
  • Collaborative mindset and excellent interpersonal skills.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and comprehensive benefits.


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