Global Payment Lifecycle Strategist
hace 4 semanas
At Global Payments, we're dedicated to revolutionizing the payments landscape. As a Lifecycle Manager, you'll play a pivotal role in shaping the future of our merchant relationships.
Key Responsibilities:
- Develop and implement strategic plans to optimize merchant lifecycles, including acquisition, onboarding, activation, retention, and expansion.
- Monitor merchant performance and behavior to identify signs of attrition and proactively address churn risks.
- Design and execute retention strategies, incorporating targeted campaigns, loyalty programs, and personalized interventions to enhance merchant loyalty and minimize attrition.
- Analyze churn patterns and feedback to identify root causes and implement corrective actions to improve merchant satisfaction and retention.
- Analyze merchant data and market trends to identify growth opportunities and develop strategic initiatives to expand market share and increase merchant lifetime value.
Collaboration and Communication:
- Work closely with sales, marketing, product, and customer support teams to ensure alignment of merchant lifecycle initiatives with business objectives and market needs.
- Define key performance indicators (KPIs) and metrics to measure the effectiveness of merchant lifecycle management efforts and establish processes for tracking and reporting on performance.
Requirements:
- Strong analytical and problem-solving skills.
- Ability to communicate complex ideas effectively.
- Collaborative mindset and excellent interpersonal skills.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- A competitive compensation package and comprehensive benefits.
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