IT Support Specialist

hace 3 semanas

Guadalajara, Jalisco, México Epam A tiempo completo
Overview

EPAM is a leading global provider of digital platform engineering and development services. Our mission is to have a positive impact on our customers, employees, and communities.

Salary Range

We offer an estimated salary range of $45,000 - $60,000 per year for this position.

About the JobJob Description

We are seeking a highly motivated Junior Cloud Application Technician to join our team in Guadalajara. As a Junior Cloud Application Technician, you will be responsible for providing technical assistance and support as part of a global 24x5-support organization. You will work closely with Engineers and Product Managers to improve the product and make our customers successful.

  • Provide support to customers using Cloud Platform products, solutions and APIs
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful
Responsibilities
  • During the training: Actively participate in the 9-week formal education program Receive training and mentoring by an EPAM Engineer Hands On workshops, Cloud basics, Linux intermediate level training, Shell scripting, Networking Utilize cutting-edge technologies Upon successful completion of the program, you will be given the opportunity to join EPAM in a full-time engineering position
  • After the training: Provide technical assistance and support as part of a global 24x5-support organization Work closely with Engineers and Product Managers to improve the product and make our customers successful Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management Provide technical and developer support to customers using Cloud Platform products, solutions and APIs Follow notification and escalation procedures Follow standards for communications with business involving operational issues
Requirements
  • At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
  • Knowledge of Linux/UNIX and Windows Server
  • Familiarity with shell scripting
  • Understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Knowledge of Cloud concepts
  • Experience with customer service
Benefits

We offer a comprehensive benefits package, including:

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employees initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & % under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills

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