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Service Management Analyst Lead

hace 3 semanas

Monterrey, Nuevo León, México Corning Inc. A tiempo completo

As a Service Management Analyst Lead at Corning Inc., you will be responsible for facilitating efforts to implement or improve Catalog forms, working directly with requesters, form owners, and other stakeholders to gather requirements. You will also manage a ticket queue, working on requests for new Catalog forms or updates to Catalog forms.

Responsibilities:
  1. Assess incoming requests for adherence to best practice standards, providing design review and approval decision
  2. Suggest form design improvements that meet stakeholder requirements and adhere to best practice standards
  3. Make a cost/benefit determination for the priority and need for forms
Requirements:
  • Excellent verbal and written communication skills with high- to native-level proficiency in English
  • Familiarity with ticketing tools/systems and ticket queue management
  • Quick learner, able to adapt to a changing environment
  • Outstanding interpersonal skills and the ability to influence, lead, and collaborate well with others