Senior Technical Solutions Consultant
hace 12 horas
We are seeking a skilled Senior Technical Solutions Consultant to join our team at Zendesk in Mexico City. As a key member of our Professional Services Team, you will work closely with customers to gather business requirements, document functional and technical recommendations, and define, document, and execute technical solutions.
Key Responsibilities- Participate in Learn Workshops, documenting customer requirements
- Run Technical Workshops, documenting customer requirements
- Create Functional and Technical Design Documents based on customer requirements
- Configure Zendesk software according to agreed Functional Design Document specifications
- Build technical solutions based on the Technical Design Document
- Create custom reports using GoodData (Insights) based on customer requirements
- Engage in multiple projects concurrently, maintaining high productivity levels
- Maintain expertise across the entire Zendesk product suite, staying up-to-date with web development and customer experience best practices
- Bachelor's degree or minimum 3+ years of technical consulting experience
- Experience working on medium to low complex customer engagements
- Experience with various architectures (Web, Enterprise, SaaS) and methodologies
- Proficiency in JavaScript and HTML/CSS, as well as experience with RESTful and JSON API
- Experience with Single Sign-On (SSO) and telephony solutions, as well as creation of UI designs
- Good understanding of Project Management and Business Analysis fundamentals
- Good understanding of support processes and infrastructure
- Excellent communication, interpersonal skills, and writing abilities
- Passion for customer service and its potential to transform businesses
- Strong organizational skills and ability to multitask
- Ability to deliver consulting services onsite and remotely
- Familiarity with backend programming languages (Ruby, Python, Java, C#, etc.)
- Familiarity with frontend programming languages/frameworks (JavaScript, React, Vue, jQuery, etc.)
- Familiarity with AWS and/or AWS Certification
We offer a competitive salary, ranging from $100,000 to $120,000 per year, depending on experience, plus a range of benefits, including hybrid work arrangements, flexible schedules, and opportunities for professional growth and development.
-
Industrial Technical Solutions Consultant
hace 12 horas
Ciudad de México, Ciudad de México Trelleborg Sealing Solutions (Tss) A tiempo completoAbout Trelleborg Sealing Solutions (TSS)Trelleborg Sealing Solutions (TSS) is a global leader in the development and manufacturing of innovative sealing solutions.Job SummaryWe are seeking an experienced Industrial Technical Solutions Consultant to join our team in Industrial Americas. The ideal candidate will have a strong background in engineering,...
-
Senior Technical Consultant
hace 7 días
Ciudad de México, Ciudad de México Servicenow A tiempo completoCustomer Outcomes Senior Technical Consultant RoleWe are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a Senior Technical Consultant, you will be responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that...
-
Senior Solutions Consultant
hace 13 horas
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoRole OverviewWe are seeking a seasoned professional to join our team as a Senior Solutions Consultant. This role is ideal for an individual with a strong background in project and service delivery, who can effectively communicate innovative solutions to customers.
-
Senior Technical Consultant
hace 3 semanas
Ciudad de México, Ciudad de México Servicenow A tiempo completoServiceNow seeks a seasoned Senior Technical Consultant to drive the configuration of its platform in Technology Workflows based on best practices. This role is responsible for developing solutions that achieve customer outcomes. The ideal candidate will lead workshops to assess current processes and establish future-state processes. They will design and...
-
ServiceNow Senior Technical Consultant
hace 3 días
Ciudad de México, Ciudad de México ServiceNow A tiempo completoAbout ServiceNowServiceNow is a leader in the cloud-based platform market, providing solutions for IT workflow automation and customer service management.Job Title: Senior Technical ConsultantWe are seeking an experienced Senior Technical Consultant to join our team. As a key member of our professional services organization, you will be responsible for...
-
Technical Solutions Consultant
hace 7 días
Ciudad de México, Ciudad de México Nexeo Plastics A tiempo completoNexeo Plastics facilities are ISO 9001 certified, demonstrating a commitment to quality in all practices and adherence to a defined quality policy.Job OverviewWe are seeking a highly technical Technical Solutions Consultant to lead information technology consulting support, system integrations, and technical development for solutions within Nexeo's global...
-
Senior Mulesoft Technical Consultant
hace 4 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Consultant to join our Global Services team. As a Technical Consultant, you will work closely with our customers and partners to deliver solutions using MuleSoft's Anypoint Platform. Your primary responsibility will be to provide technical guidance on MuleSoft implementation projects, evaluate customer...
-
Technical Solutions Consultant
hace 4 días
Ciudad de México, Ciudad de México Trend Micro A tiempo completoJob OverviewTrend Micro, a global cybersecurity leader, seeks a Technical Solutions Consultant to bridge the technical gap between Sales Representatives and System Integrators. This role requires a strong understanding of customer journeys and technical solutions.Estimated Salary: $90,000 - $120,000 per yearKey Responsibilities:Develop and maintain technical...
-
Senior Technical Consultant
hace 4 semanas
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a key member of our consulting team, you will be responsible for delivering industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes.Key Responsibilities:Lead all technical aspects...
-
Technical Solutions Consultant
hace 3 semanas
Ciudad de México, Ciudad de México Open It A tiempo completoAt Open iT, we are seeking a skilled Technical Solutions Consultant to join our team.Main Responsibilities:Provide technical support to the Sales Organization and Partners, scope technical solutions, and align product to customers' business needs through customer requirement interpretation.Deliver product consultations, demonstrations, onboarding, and...
-
Senior Commercial Technical Consultant
hace 2 semanas
Ciudad de México, Ciudad de México Avantor A tiempo completoThe Opportunity:We are seeking an experienced Senior Commercial Technical Consultant to join our team at Avantor. This role will be responsible for developing and implementing commercial technical solutions to support the growth and success of our organization.Responsibilities:Design and develop technical solutions to meet business requirementsCollaborate...
-
Technical Solutions Consultant
hace 4 semanas
Ciudad de México, Ciudad de México InvGate co A tiempo completoKey Responsibilities:To support InvGate co’s continuous growth, we are seeking a bilingual Technical Solutions Consultant to advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.Key Responsibilities:Delivering technical solutions to prospects...
-
Senior Technical Consultant
hace 3 semanas
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob SummaryServiceNow is seeking a skilled Senior Technical Consultant to lead the delivery of Customer Service Management (CSM) solutions and services in a client consulting environment. The ideal candidate will have a strong background in technical consulting and experience with ServiceNow's CSM platform.Key ResponsibilitiesLead all technical aspects of...
-
Senior Technical Consultant
hace 7 días
Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completoJob Title: Senior Technical ConsultantWe are seeking a skilled Senior Technical Consultant to lead and perform detailed technical operational activities related to customer projects.The ideal candidate will possess strong technical knowledge and experience in electrical and control equipment systems, as well as excellent analytical and problem-solving...
-
Ciudad de México, Ciudad de México Avantor A tiempo completoUnlock Your Career in Commercial Business SolutionsA rewarding opportunity awaits a skilled Senior Technical Consultant to join our team at Avantor, driving commercial business solutions forward.About the RoleWe are seeking an exceptional individual with expertise in SAP C4C and technical consulting skills to lead our commercial business solutions...
-
Technical Solutions Expert
hace 2 semanas
Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completoAbout the RoleZendesk, Inc. is seeking a highly skilled Senior Solutions Consultant to join our team. As a Senior Solutions Consultant, you will play a critical role in the sales cycle, working closely with Sales, Marketing, and Product Managers to drive customer happiness through technical expertise.Key ResponsibilitiesDevelop and maintain technical...
-
Senior Technical Consultant
hace 4 semanas
Ciudad de México, Ciudad de México Capgemini A tiempo completo**Key Responsibilities**:We are seeking a highly skilled Senior Technical Consultant to join our team. As a key member of our team, you will be responsible for analyzing, designing, and developing technology-based solutions for our clients.**Key Skills**:- Strong technical aptitude- Ability to take ownership of work and contribute above and beyond to project...
-
Ciudad de México, Ciudad de México Nasdaq A tiempo completoJob SummaryWe are looking for a skilled Senior Consultant to join our Customer Delivery team in the Front Office, CDC. As a Senior Consultant, you will be responsible for implementing and configuring software solutions within project plans, following best practices and meeting specified requirements.Key ResponsibilitiesImplement software solutions and...
-
Senior Technical Solutions Specialist
hace 7 días
Ciudad de México, Ciudad de México Oracle A tiempo completoSenior Sales ConsultantAs a Senior Sales Consultant, you will be responsible for providing presales technical and functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision.You will act as a technical resource for less experienced Sales Consultants, develop and deliver high-quality standard Oracle...
-
Ciudad de México, Ciudad de México SAP A tiempo completoAbout the RoleSAP is a leading provider of enterprise resource planning (ERP) software, serving over 400,000 customers worldwide.We are seeking an experienced Senior Payroll Solutions Consultant to join our team in Mexico. As a key member of our consulting group, you will be responsible for leading project implementations, analyzing technical and functional...