Senior Technical Solutions Consultant

hace 12 horas


Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Overview

We are seeking a skilled Senior Technical Solutions Consultant to join our team at Zendesk in Mexico City. As a key member of our Professional Services Team, you will work closely with customers to gather business requirements, document functional and technical recommendations, and define, document, and execute technical solutions.

Key Responsibilities
  • Participate in Learn Workshops, documenting customer requirements
  • Run Technical Workshops, documenting customer requirements
  • Create Functional and Technical Design Documents based on customer requirements
  • Configure Zendesk software according to agreed Functional Design Document specifications
  • Build technical solutions based on the Technical Design Document
  • Create custom reports using GoodData (Insights) based on customer requirements
  • Engage in multiple projects concurrently, maintaining high productivity levels
  • Maintain expertise across the entire Zendesk product suite, staying up-to-date with web development and customer experience best practices
Requirements
  • Bachelor's degree or minimum 3+ years of technical consulting experience
  • Experience working on medium to low complex customer engagements
  • Experience with various architectures (Web, Enterprise, SaaS) and methodologies
  • Proficiency in JavaScript and HTML/CSS, as well as experience with RESTful and JSON API
  • Experience with Single Sign-On (SSO) and telephony solutions, as well as creation of UI designs
  • Good understanding of Project Management and Business Analysis fundamentals
  • Good understanding of support processes and infrastructure
  • Excellent communication, interpersonal skills, and writing abilities
  • Passion for customer service and its potential to transform businesses
  • Strong organizational skills and ability to multitask
  • Ability to deliver consulting services onsite and remotely
Preferred Qualifications
  • Familiarity with backend programming languages (Ruby, Python, Java, C#, etc.)
  • Familiarity with frontend programming languages/frameworks (JavaScript, React, Vue, jQuery, etc.)
  • Familiarity with AWS and/or AWS Certification
Benefits

We offer a competitive salary, ranging from $100,000 to $120,000 per year, depending on experience, plus a range of benefits, including hybrid work arrangements, flexible schedules, and opportunities for professional growth and development.



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