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We are seeking a highly skilled Senior Data Analyst to join our team at Nissan. As a Senior Data Analyst - Service Lane Technology, you will be responsible for managing the NCAR/ICARx Service program, working with dealers and customers to provide a fully digital service process.
Key Responsibilities- Program Management: Manage the NCAR/ICAR-X Service program, designated certified vendors, and the programs that make up the service lane technology.
- Communication and Collaboration: Work with field/dealer leadership, communicate overall program acceleration recommendations in both operations and technical development work streams.
- Data Analysis and Reporting: Assist in development, maintenance, and management of advanced reporting, analytics, dashboards, and other BI solutions using Python, SQL, Business Objects, Snowflake, and Tableau.
- Data Extraction and Analysis: Extract, validate, and analyze desired data using Python, SAP Business Objects, and other extraction tools.
- Data Storage and Management: Create and store data effectively within the data mart or data lake solutions, understand online analytical processing, and maintain data analytics platforms.
- Dealer Enrollment and Performance: Drive dealer enrollment in the NCAR/ICARx Service platform by developing daily/weekly performance reports, training materials, and presentations.
- Dealer Performance Improvement: Drive improved performance of dealers enrolled in the NCAR/ICARx Services platform by reviewing service tablet data and reporting to identify low-performing dealers or dealers with opportunity for improvement.
- Vendor Management and Coordination: Coordinate with certified vendors and Nissan Digital to complete gap analysis, certifications, regular audits of services, and data integrations.
- Project Management: Project manage new program initiatives to improve customer and dealer service lane experience.
- Collaboration and Communication: Collaborate with cross-functional teams to ensure alignment and awareness, including Global Aftersales Connected (GAC), Nissan Digital, Service Marketing, Customer Journey OneApp, Connected Car Services, VCS Project Design, HFE/Marketability, TCS, etc.
- Technical Skills: Superior analytical skills, advanced hands-on experience using Tableau and Business Objects, advanced data processing skills using SQL, Python, Snowflake, and experience with NNA DBS database.
- Experience: 3 to 6 years of related automotive experience at a professional level, cross-functional experience strongly preferred.
- Education: Bachelor's degree in a related business discipline, MBA preferred.
