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Senior Associate

hace 2 meses


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**Job Summary**

Vialto Partners is seeking a highly skilled and experienced Senior Associate to join our Americas team. As a critical member of our People Operations Center, you will play a key role in advising on crucial HR matters and ensuring operational excellence throughout the employee lifecycle.

**Key Responsibilities**

  • Contribute to the development of our HR Operations Center by advising on HR Operations and enabling relevant stakeholders.
  • Act as the escalation point of contact for employees regarding operational excellence in your region and provide support and advice throughout the entire employee lifecycle.
  • Collaborate within HR to enforce employee policies, practices, processes, and procedures.
  • Make program/process improvement recommendations.
  • Identify and partner with appropriate colleagues/resources to problem solve and manage related communications efforts.
  • Take ownership of the research and resolution of a variety of human resource-related issues.
  • Provide excellent customer service.
  • Utilize metrics for improved business outcomes.
  • Recommend, interpret, and/or implement company and internal administrative policies and procedures.
  • Meet or exceed established service level agreements.

**Requirements**

  • Years of related HR experience.
  • Must be able to speak Portuguese.
  • Knowledge of Spanish Language is an asset.
  • Critical thinking skills.
  • Outstanding relationship building, communication, and listening skills.
  • High emotional intelligence skills.
  • Strong interpersonal skills.
  • Understanding the root cause and being able to disposition and/or refer the inquiry appropriately.
  • Strong case management and follow-up skills.
  • Forward-thinking mindset.
  • Confident delivery of potentially unfavorable information.
  • Demonstrated experience controlling inbound phone call interactions; redirecting conversations as needed, etc.
  • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
  • Prior experience gathering accurate information to explain concepts and answer critical questions.
  • Excellent written and verbal communication skills (ability to succinctly document conversations).
  • Prior experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data.
  • Demonstrated experience delivering end-to-end solutions to customers.
  • Ability to determine causes of operating errors and take corrective action.
  • Skilled in Excel, Google, and digital solutions.

**Preferred Qualifications**

  • Bachelor's degree or equivalent.
  • Employee Relations experience.
  • HR Generalist experience.
  • Prior HR Shared Services experience.