Senior Applications Specialist

hace 10 horas

Ciudad de México, Ciudad de México Ikea A tiempo completo

Job Title: Systems Engineer

We are seeking a highly skilled Systems Engineer to join our team at IKEA Southeast Mexico based in Singapore. In this role, you will play a critical part in driving and supporting our Business Applications operations and projects.

Your primary responsibility will be to strategize, implement, and maintain scalable, stable, compliant, and cost-effective applications that facilitate business growth and support ongoing operations. Key aspects of this role include:

  • Providing Level 2 support to users through the service desk
  • Conducting daily maintenance tasks for the backend and job operations of ERP and CRM systems
  • Supporting audit activities related to ERP systems to ensure compliance
  • Supporting release management and version control processes, including planning and facilitating Users Acceptance Tests (UAT) according to predefined requirements and test cases
  • Offering support to application vendors and coordinating technical meetings with operations and business team stakeholders
  • Taking responsibility for setting up and handing over applications to business end-users in accordance with standards, guidelines, and checklists
  • Creating and maintaining technical documentation and training materials for application systems

This role requires a comprehensive approach to IT application management, combining technical expertise with effective communication and collaboration skills to ensure the seamless functioning of business systems.

Qualification

We seek an individual who embodies a high level of commitment, possessing a strong drive, service-oriented attitude, and a proactive problem-solving mindset. You should thrive in environments where flexibility is required and be comfortable occasionally stepping beyond the confines of your job description.

In addition to holding a tertiary qualification in a related IT field, you should demonstrate proficiency in Microsoft database and ERP applications, backed by a minimum of 3-5 years of experience in application support roles. Familiarity with Retail IT technologies would be highly advantageous and contribute significantly to your success in this position.

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