Operations Director

hace 1 mes


Tijuana, Baja California, México Taskus A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global team of experts.

Job Summary

We are seeking an experienced Operations Director to join our team in Tijuana, Mexico. As a key member of our leadership team, you will be responsible for overseeing and directing the activities of multiple campaigns, working closely with Operations Managers, Team Leaders, and Staff to ensure seamless execution and exceptional client satisfaction.

Key Responsibilities
  • Lead and manage a team of Operations Managers, Team Leaders, and Staff to achieve business objectives and deliver exceptional results.
  • Develop and implement operational strategies to improve efficiency, productivity, and quality.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
  • Ensure compliance with all established policies and procedures.
Requirements
  • At least 3 years of experience in BPO Operations and Management, preferably in a director or VP level role.
  • Proven track record of meeting and delivering targets.
  • Excellent communication and leadership skills.
  • Strong analytical and problem-solving skills.
  • Ability to build productive business relationships with clients and stakeholders.
What We Offer

TaskUs is committed to providing equal access to opportunities and creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applicants from diverse backgrounds and demographics. If you need reasonable accommodations in any part of the hiring process, please let us know.


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