SAP Regional Lead

hace 4 semanas

Ciudad de México, Ciudad de México SAP SE A tiempo completo
SAP Regional Lead - Latin America

At SAP, we empower our employees to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

Your Role

As a team lead in the LAC region, you will collaborate closely with the CSP Regional head and CSPs to facilitate successful engagements with our customers. You will also support the day-to-day business execution and leadership of the LAC CSP team.

Key Responsibilities

  • Lead a team of Preferred Success Customer Success Partners (CSP) within the region.
  • Ensure team success in proactively engaging with customers to drive success across the contract lifecycle.
  • Lead team of CSPs to implement, expand, and scale business to drive long-term customer success.
  • Support direct reports in identifying development opportunities and achieving their goals.
  • Assess regional performance to establish internal strengths and weaknesses, providing recommendations on people development and performance improvement.
  • Establish an active feedback loop with CSPs to discover opportunities for growth and collect and share best practices.
  • Act as primary point of escalation for customer account issues.
  • Develop and implement strategies and plans to drive customer outcomes, leading to subscription renewals.
  • Monitor SLA performance and maintain high customer satisfaction levels.
  • Engage with global teams to leverage expertise throughout the customer lifecycle.
  • Contribute to the library of success plays and best practices to enhance SAP's ability to drive customer success.
  • Achieve operational and renewal rate goals across the team.
  • Collaborate effectively with cross-functional teams and leaders.
  • Manage resources to ensure business-critical and innovative results.
  • Build action plans and support operational decisions on policies, tactics, and resources critical to the function's business success.
  • Accountable for annual goals established for the team or region.
  • Involved in and responsible for recruiting new hires.

What You Bring

  • A professional and clear communication style with the ability to collaborate at C-Level.
  • High attention to detail.
  • Ability to successfully track, monitor, and drive projects and initiatives across large teams.
  • Take point in project and team discussions, setting clear expectations and next steps.
  • An ability to conduct research on unfamiliar topics by seeking relevant enablement and collaborating across teams.
  • Strong presentation and analysis reporting skills.

Education and Qualifications / Skills and Competencies

  • Fluency in English, Spanish, Portuguese.
  • Strong understanding of Preferred Success and Scale delivery an advantage.
  • Experience with successful collaboration with regional and global leadership teams.
  • Experience in territory management and accountability.
  • Strong communication and negotiation skills.
  • Flexible and adaptable approach to team and project management within a fast-changing delivery segment.
  • Excellent governance and stakeholder management skills.
  • Demonstrated strong customer success focus with empathy for customers and ability to build deep executive relationships and earn trusted advisor status.
  • Demonstrated success in dealing with challenging and complex situations.
  • Strong orientation to teamwork and collaboration.
  • Excellent listening, written, and oral communication skills.

Profile

  • Trust.
  • Multi-tasker.
  • Confident in managing up, down, and across.
  • Good sounding board for others.
  • Provide open, honest feedback.

Meet Your Team

We are part of the global Customer Success Management and Engagement team, focused on driving customer success at scale. The regional LAC team works virtually and offers a great opportunity to be part of a diverse team and collaborate with multilingual colleagues with various backgrounds and cultures.

We welcome colleagues bringing new perspectives to the team and like being challenged to further improve. If you also believe that team collaboration is key to success, you might be the new colleague we are looking for.

Bring Out Your Best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400630 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment: Cloud, SAP, ERP, Database, Project Manager, Technology.

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