Customer Service Operations Coordinator

hace 1 semana


Hermosillo, Sonora, México LEONI A tiempo completo

At LEONI, a leading provider of innovative solutions for energy and data management, we are seeking an experienced Customer Service Operations Coordinator to join our team in Hermosillo, Mexico.

Job Overview:

We are a global company with around 93,000 employees in 32 countries, generating consolidated sales of billion euros in 2023. Our largest customer group comprises the global automobile, vehicle, and vehicle supply industry.

Key Responsibilities:

  • Daily review of customer purchase orders, ensuring timely processing and adherence to commercial agreements.
  • Negotiation of shipping dates and additional costs with clients, utilizing EDI systems for efficient communication.
  • Monitoring follow-ups and reconciling late delivery orders to ensure prompt resolution and minimize delays.
  • Scheduling shipments according to client instructions and analyzing sales forecasts to optimize production planning.
  • Preparation and analysis of MPS and S&OP reports to inform business decisions.

Requirements:

  • Bachelor's degree in Industrial Engineering, International Trade, or related field.
  • At least 2 years of experience in a similar position.
  • Knowledge of the automotive industry and proficiency in English (C1 level).
  • Familiarity with ERP, MRP, Inventory control, Value Chain, logistics, and 5 Why's methodologies.
  • Excellent communication and problem-solving skills.

Compensation and Benefits:

The estimated annual salary for this position is $60,000 - $80,000, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and opportunities for professional growth and development.



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