Chief IT Strategist

hace 1 día

Ciudad de México, Ciudad de México Zendesk A tiempo completo
About the Role

We are seeking a highly experienced Senior Manager, IT Strategic Planning to join our dynamic CIO Team at Zendesk. The ideal candidate will play a pivotal role in driving the strategic direction of our company-wide IT projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives and our target architectures.

The Senior Manager, IT Strategic Planning will report directly to the Director of CIO Portfolio and Programs and will collaborate closely with senior leadership, including our VP of CIO Strategy, Operations, and Architecture, to optimize our IT Portfolio and ensure its alignment with our organization's strategies and objectives. The role will also involve supervising and managing a team of IT Portfolio professionals.

The Senior Manager, IT Strategic Planning will lead the evolution, implementation, and governance of our portfolio standards and processes, enabling fact-based decisions on investments across our entire project portfolio. Additionally, the role will involve defining requirements for and driving creation and management of comprehensive reports for our IT executives and leadership teams.

Key Responsibilities

Strategic Leadership: Lead the IT portfolio's strategic direction, communicating to and across portfolio teams regarding risk and return, and ensuring alignment with overall company strategy.

Strategic Planning: Develop and implement strategic IT plans in alignment with the organization's objectives and priorities.

Portfolio Management: Partner on the annual IT budgeting process, working closely with finance and senior leadership to allocate resources effectively.

Process Improvement: Identify opportunities for portfolio and planning process improvement and optimization within IT, and develop and implement initiatives to drive improvement.

Stakeholder Collaboration: Collaborate with key stakeholders to understand business requirements and translate them into IT initiatives.

Leadership and Guidance: Provide leadership and guidance to the IT planning team, fostering a culture of accountability, collaboration, and continuous improvement.

Reporting and Analysis: Monitor and report on the progress of IT initiatives, ensuring timely delivery and alignment with established goals and objectives.

Tooling Excellence: Manage tooling excellence in our portfolio management systems and ensure seamless integration across processes and tools.

Decision Support: Support the Planning team and our CIO organization in decision-making with up-to-date and relevant portfolio data insights.

Industry Expertise: Stay abreast of emerging technologies and industry trends, providing recommendations for their integration into the organization's IT strategy.

Stakeholder Engagement: Establish and maintain effective relationships with vendors, partners, and other external stakeholders.

Requirements

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: Proven experience in IT planning, strategic planning, and project management, preferably in a senior role.

Skills: Strong understanding of IT governance frameworks, best practices, and industry standards, as well as excellent analytical and problem-solving skills, with the ability to think strategically and drive results.

Leadership: Demonstrated leadership and team-building skills, with the ability to motivate and inspire others, and excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.

Project Management: Proven ability to manage multiple projects and priorities in a fast-paced environment, and strong understanding of financial principles related to IT investments, budgeting, and cost modeling.

Methodologies: Expertise in project management methodologies such as Agile, Scrum, or Lean, and certification in Portfolio Management Professional (PfMP), Project Management Professional (PMP), or equivalent is highly preferred.

Location: This role must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Culture: We are a company that values diversity, inclusion, and community, and we are committed to creating a workplace that is welcoming and inclusive to all.

Benefits: We offer a competitive salary, benefits, and a comprehensive benefits package, as well as opportunities for professional growth and development.

Work-Life Balance: We prioritize work-life balance and offer flexible work arrangements, including remote work options, to help our employees maintain a healthy balance between work and personal life.

Community Involvement: We are committed to giving back to our community and offer opportunities for our employees to participate in volunteer work and community service.

Diversity and Inclusion: We are dedicated to creating a workplace that is diverse, inclusive, and equitable, and we are committed to promoting diversity and inclusion in all aspects of our business.

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