Operations Supervisor

hace 1 mes

Metepec, México Citi A tiempo completo

The Operations Supervisor is a key leadership role responsible for overseeing the delivery of operations support services in alignment with Citi's operations infrastructure and processes.

**Key Responsibilities:**

Lead and mentor a team of operations professionals through delegating tasks and responsibilities, and recommending new work procedures to streamline operations
- Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including making recommendations on pay increases, promotions, and terminations
- Analyze operations information and make evaluative judgements to solve problems
- Identify and resolve routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
- Has the ability to operate with a limited level of direct supervision
- Can exercise independence of judgement and autonomy
- Acts as SME to senior stakeholders and/or other team members
- Ability to manage teams
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications:**

2-5 years of related business experience, including at least one year of supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

**Education:**

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Knowledge of DIALER (Predictive Markers)
- Knowledge of Dashboards and Reporting (Access, Excel)
- Negotiation skills with Suppliers
- Management of KPIS of the predictive marker (Saturation, Intensity, Penetration)
- Risk and Control Management
- Continuous Improvement
- Effective and Assertive Communication
- Decision-making
- Time Management
- Analysis of information and KPIs
- Work under pressure
- Leadership
- Proactivity
- **Job Family Group:**
Operations - Core
- **Job Family:**
Operations Support
- **Time Type:**
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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