Order Fulfillment Specialist

Order Fulfillment Specialist

The Order Fulfillment Specialist will be responsible for handling the Order to Invoice process within CP Best Practice standards. This role will collaborate with local Customer Development Teams (CDTs) to effectively support order to invoice fulfillment. The main responsibilities will include handling non-revenue processes, ensuring successful order management, and supervising all aspects of the customer service process to guarantee timely deliveries to customers.

Main Responsibilities:

• Develop effective internal customer communications and relations to facilitate effective order to invoice fulfillment.
• Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
• Support the achievement of all service goals for assigned customers.
• Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
• Communicate any special internal customer requirements to Logistics.
• Support and carry out all sales policies (terms and conditions) with customers.
• Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
• Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
• Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues.
• Operate within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
• Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.

Requirements:

• Bachelor's degree in Industrial Engineering, Logistics, Business Administration or related field.
• 1 year of experience in Customer Service/ Order Fulfillment, Planning or Logistics.
• Advanced English level.
• Experience using SAP.
• Desirable advanced Excel.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.