Senior Project Manager
hace 2 semanas
As a Senior Project Manager at Citi, you will be responsible for managing work flow or process change and redesign, as well as forming a strong basic understanding of the specific product or process associated with a project under management.
Key Responsibilities
- Maintains project support from concept to post implementation.
- Handles questions, assesses issue root cause, and develops/implements process enhancements post implementation.
- Participates in the identification, assessment, and resolution of issues impacting a project, including root cause analysis and development of remediation plans.
- Develops detailed project plans and maintains project schedules, prioritizes tasks, and acquires required resources as necessary.
- Coordinates projects that require constructing and communicating a business case for significant change to an existing system and/or process.
- Utilizes interview techniques, system knowledge, and customer input to develop requirements and project plans for all operational needs on moderately complex projects.
- Ensures a successful implementation by working with developers, testers, and customers and providing direction in resolving problems or issues.
- Coordinates all operational readiness needs, including process changes, capacity, training, and communications.
- Provides regular updates on the progress of project/program implementation to the project team, customers, developers, and senior managers.
- Becomes the Subject Matter Expert for each project/program and supports all questions, issues resolution, or process enhancement post implementation.
- Delivers formal and informal presentations to a variety of audiences.
Requirements
- 2-5 years of relevant experience.
- Understanding of key Systems Development Lifecycle as well as LEAN concepts and techniques.
- Knowledge of and experience in Internet, E-Services, Technical Support, Mobile, or alternate servicing channels.
- Must have a moderate degree of expertise in the development of requirements and project plans.
- Bachelor's/University degree or equivalent experience.
- Conocimiento y experiencia en Ventas.
- Conocimiento y experiencia en Telemarketing.
- Conocimiento en trato de proveedores, Scripts.
- Experiencia en gestión de equipos (Deseable).
- Experiencia y conocimientos en temas de Control y procesos (Deseable).
- Disponibilidad para viajar.
Job Details
- Job Family Group: Project and Program Management.
- Job Family: Project Management.
- Time Type: Full time.
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