Senior Project Manager

hace 2 días


Xico, México Citi A tiempo completo
Job Overview

As a Senior Project Manager at Citi, you will be responsible for managing work flow or process change and redesign, as well as forming a strong basic understanding of the specific product or process associated with a project under management.

Key Responsibilities

  1. Maintains project support from concept to post implementation.
  2. Handles questions, assesses issue root cause, and develops/implements process enhancements post implementation.
  3. Participates in the identification, assessment, and resolution of issues impacting a project, including root cause analysis and development of remediation plans.
  4. Develops detailed project plans and maintains project schedules, prioritizes tasks, and acquires required resources as necessary.
  5. Coordinates projects that require constructing and communicating a business case for significant change to an existing system and/or process.
  6. Utilizes interview techniques, system knowledge, and customer input to develop requirements and project plans for all operational needs on moderately complex projects.
  7. Ensures a successful implementation by working with developers, testers, and customers and providing direction in resolving problems or issues.
  8. Coordinates all operational readiness needs, including process changes, capacity, training, and communications.
  9. Provides regular updates on the progress of project/program implementation to the project team, customers, developers, and senior managers.
  10. Becomes the Subject Matter Expert for each project/program and supports all questions, issues resolution, or process enhancement post implementation.
  11. Delivers formal and informal presentations to a variety of audiences.

Requirements

  • 2-5 years of relevant experience.
  • Understanding of key Systems Development Lifecycle as well as LEAN concepts and techniques.
  • Knowledge of and experience in Internet, E-Services, Technical Support, Mobile, or alternate servicing channels.
  • Must have a moderate degree of expertise in the development of requirements and project plans.
  • Bachelor's/University degree or equivalent experience.
  • Conocimiento y experiencia en Ventas.
  • Conocimiento y experiencia en Telemarketing.
  • Conocimiento en trato de proveedores, Scripts.
  • Experiencia en gestión de equipos (Deseable).
  • Experiencia y conocimientos en temas de Control y procesos (Deseable).
  • Disponibilidad para viajar.

Job Details

  • Job Family Group: Project and Program Management.
  • Job Family: Project Management.
  • Time Type: Full time.

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