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About Syneos Health

Syneos Health is a leading biopharmaceutical solutions organization that accelerates customer success through its integrated capabilities. We bring together a wide range of talented experts across various business-critical services to support our business.

Our vision is to Shorten the Distance from Lab to Life, and we strive to achieve this through our commitment to innovation, collaboration, and excellence. We believe that our employees are the key to our success, and we invest in their growth and development through career development and progression, technical and therapeutic area training, and a total rewards program.

Our Culture

We are dedicated to our Total Self culture, which values diversity, inclusivity, and authenticity. We believe that when we bring together diverse perspectives and backgrounds, we can create a workplace where everyone feels valued and empowered to contribute their best work.

Job Responsibilities

• Technical Leadership
  • Overall accountability for the deployment and support of systems and platforms for one or more departments.
  • Develops and maintains platform architecture in collaboration with the platform vendors, infrastructure architects, and stakeholders.
• Platform Management
  • Serves as the technical lead for implementation, upgrade, migration, and decommission projects.
  • Establishes platform system administrations process and best practices and works with the support organization to ensure appropriate support is provided.
• Vendor Management
  • Reviews vendor feature roadmaps, tracks release plans and features, and advises management on upgrade planning and change management.
• Platform Optimization
  • Plans and implements tools, utilities, and reports that help monitor the platform and continuously assess usage and issues.
• Collaboration and Communication
  • Collaborates with key business stakeholders and subject matter experts.
  • Prepares and delivers presentations to management that inform them of issues and opportunities with our systems and platforms.
• Support and Escalation
  • Provides expert level support for deployed solutions, interfacing with support staff and helping them to resolve issues within defined SLAs.

Qualifications

We are seeking an experienced professional with a strong background in technical leadership, platform management, and vendor management. The ideal candidate will have:

• Experience demonstrating an increasing level of technical lead responsibility delivering and maintaining systems and platforms at the enterprise level.
• Substantial hands-on experience deploying, maintaining, and supporting solutions deployed for clinical business unit.

What We Offer

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and experienced professional looking to join a dynamic and innovative organization, we encourage you to apply.