Administrative Coordinator for Real Estate Photography Services

hace 1 semana


Ciudad de México, Ciudad de México Sagan A tiempo completo
Job Overview

Sagan, a membership community for top executives and CEOs, seeks an experienced Administrative Coordinator to support its Real Estate Photography Operations team.

Responsibilities
  • Client Communication:
    • Respond promptly to client inquiries via phone, email, and chat.
    • Provide information about services, pricing, and scheduling.
    • Handle client complaints and issues with professionalism and empathy.
  • Appointment Scheduling:
    • Schedule and confirm appointments for photography, videography, floor plans, and aerial drone sessions for both commercial and residential properties.
    • Coordinate with photographers, videographers, and clients to ensure availability and timely service.
    • Manage and update the appointment calendars.
  • Administrative Support:
    • Prepare and send invoices to clients as required.
    • Maintain and update client records and transactions in a spreadsheet.
    • Assist in the preparation of reports and documentation as needed.
  • Coordination and Logistics:
    • Ensure photographers and videographers have the necessary equipment and information for each assignment.
    • Monitor project timelines and ensure deadlines are met.
    • Facilitate the delivery of final photos and videos to clients.
  • Quality Assurance:
    • Review client feedback and work with the team to improve service quality.
    • Ensure all client deliverables meet company standards before delivery.
    • Conduct follow-ups with clients to ensure satisfaction and gather feedback as needed.
  • Team Collaboration:
    • Work closely with the operations manager, photographers, and videographers to streamline processes.
    • Participate in team meetings and contribute to the development of best practices.
    • Assist in training new team members as needed.

$1,500 - $1,800 CAD per month, depending on experience. Flexible working hours may be necessary to accommodate client schedules. The ideal candidate will have excellent communication and organizational skills, proficiency in Google Workspace and Microsoft Office Suite, and experience in customer service or a related field.



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