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Front Desk Associate
hace 2 semanas
Job Overview:
We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Marriott International, Inc.
About the Role:
The Front Desk Associate is responsible for providing exceptional customer service to guests by processing their check-in and check-out procedures, resolving any issues or concerns in a timely and professional manner.
Main Responsibilities:
- Process all guest arrivals by confirming reservations, assigning rooms, and issuing room keys.
- Handle all payment types, including cash, credit cards, and other forms of payment.
- Manage the front desk operations, including answering phone calls, responding to guest inquiries, and resolving any disputes or complaints.
- Collaborate with housekeeping to ensure rooms are ready for check-in and resolve any issues related to room availability.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding local areas of interest.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to maintain confidentiality and handle sensitive information.
- Familiarity with hotel operations and procedures.
- Basic math skills and accuracy with handling cash and credit transactions.
Benefits:
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
