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Digital Transformation Lifecycle Services Manager

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Description

The Digital Transformation Organization (D&TO) at Hewlett Packard has ambitious goals to build and operate world-class, enterprise-grade digital capabilities and leverage them with our colleagues to deliver winning propositions. As part of this charter, we must be both the operators of today and the creators of tomorrow, requiring a unique combination of operational excellence and strategic leadership.

Transformation is a core element of the HP strategy and requires considerable engagement with all levels of the organization to drive multiple complex cross-organizational projects in parallel. As a D&TO Delivery Manager, you will be accountable for the end-to-end management and delivery of digital transformation programs/projects from business case creation to delivery of benefits and will be accountable for a portfolio of complex, cross-organizational initiatives.

Key Responsibilities

  • Provide program/project leadership for critical transformation strategy efforts in key lines of business
  • Organize the program team to optimize efficiency and effectiveness of desired outcomes
  • Advise and consult on project charters, project deliverables, cost-benefit analysis, timelines, resource allocation, scope, and gathering requirements to design solutions
  • Partner with key business stakeholders and direct the efforts of multiple workstreams and teams in the solution, design, and implementation of project plans and business cases in support of strategic transformation efforts
  • Collaborate across several project teams: product management, service delivery, engineering development, operations, business stakeholders, vendors, and (internal) clients
  • Manage the E2E process for verifying the delivery of business outcomes for the transformation initiatives
  • Ensure project delivery is aligned with standards, Digital (IT) strategy, and program value delivery objectives
  • Coordinate communication to all levels of the organization about project status, budget, and risks to key stakeholders and management, including executive program checkpoints
  • Manage project governance through regular core project team review calls, project executive dashboard reporting availability
  • Work with key stakeholders and product owners to drive delivery of business problems that must be solved and generate support for the initiative through consistent communications on the benefits of the program/project goals
  • Provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate
  • Define E2E implementation plans and approach to fully integrate/onboard new business initiatives with documented and maintained key milestones, decisions, change records, resource requirements, and investment requirements
  • Drive project escalations should project scope, budget, or timeline are at risk
  • Establish and maintain processes to manage scope throughout implementation project life cycles
  • Perform risk and change management to increase project success by proposing appropriate trade-offs between schedule, requirements, and budget

Requirements

  • First Level University degree
  • 7+ years in project/program management roles or in like roles/businesses

Knowledge and Skills

  • Demonstrates an in-depth understanding of key Services' operational policies, processes, and methodologies applicable to project management
  • Speaks with authority to most layers of depth related to project management methods. Strong verbal and written communication skills, including negotiation, presentation, and influence
  • Strong leadership skills, including coaching, team building, conflict resolution, and management
  • Makes use of and contributes to Services PM Profession community
  • PMP Certified
  • Excellent analytical thinking, analysis, and problem-solving skills
  • Exposure to Agile supporting tools and environment for efficiently working with IT Scrum teams and business stakeholders/product owners
  • Flexibility to work across multiple region time zones

Personal Skills and Qualities

  • Excellent analytical skills, communication & presentation skills
  • Ability to deal with conflict situations
  • Positive, creative, structured, and organized
  • Change management skills
  • Negotiation and problem-solving skills
  • Planning and organizing capabilities
  • Personal maturity and standing