Operations Manager

hace 2 semanas


Ciudad de México, Ciudad de México Doctoralia México A tiempo completo
Key Responsibilities
  • Lead and motivate a team of customer success professionals to drive revenue growth through effective retention strategies and customer engagement.
  • Analyze churn rates, payment errors, and revenue portfolios to identify areas for improvement and develop data-driven retention strategies.
  • Develop and implement comprehensive engagement and communications strategies to proactively maintain high customer satisfaction levels.
  • Work closely with sales, finance, and other support teams to ensure seamless execution and excellent customer experiences.
  • Achieve/exceed target KPIs, including but not limited to: churn %, payment errors %, renewal %, upsell %, and engagement %.

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