Luxury Resort Reservations Specialist
hace 5 días
We are seeking a highly skilled and dedicated Luxury Resort Reservations Specialist to join our team at Four Seasons Hotels and Resorts. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences and wants to work with a world-class luxury brand.
About UsFour Seasons Hotels and Resorts is a leading luxury hospitality company with over 50 years of experience in providing unforgettable experiences to our guests. We have been consistently ranked as one of the best companies to work for and have a strong commitment to excellence, quality, and innovation.
Our team is built on mutual respect, collaboration, and a passion for service. We believe in treating others the way we would like to be treated and strive to create a positive and inclusive work environment.
Job SummaryThe Luxury Resort Reservations Specialist will be responsible for coordinating assigned responsibilities to ensure maximum guest satisfaction. This includes responding to emails and reservation phone calls, verifying guest information, and creating reservations in our systems. The successful candidate will have excellent communication skills, attention to detail, and the ability to work well under pressure.
Key Responsibilities- Respond to emails and reservation phone calls in a timely and professional manner
- Verify guest information and create reservations in our systems
- Collaborate with other departments to ensure seamless guest experiences
- Provide exceptional customer service and resolve any issues that may arise
- High school education or equivalent experience
- One to three years of experience in a luxury environment
- Prior experience in Guest Experience or Rooms department is highly desirable
- Knowledge of Opera and Golden System is required
- Ability to read and speak English and Spanish fluently
- Competitive salary: $45,000 - $60,000 per year
- Annual incentive plan for managerial roles at Department Head level
- Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services
- In-house training workshops for line and management employees
- Employee Service Awards and Employee of the Month & Employee of the Year Awards
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. If you are a motivated and dedicated individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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