Senior Customer Service Specialist

hace 7 días


Zapopan, Jalisco, México Elanco A tiempo completo
About Elanco

As a global leader in animal health, we strive to deliver innovative products and services to prevent and treat disease in farm animals and pets. Our vision is to 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose - aims to advance the health of animals, people, the planet and our enterprise.

Job Overview

This role is an excellent opportunity for a motivated individual to join our team as a Senior Customer Service Specialist. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Maintain a positive and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries and resolve complaints efficiently.
  • Communicate effectively with customers through various channels.
  • Manage a team of junior customer service representatives and ensure customer satisfaction.
Requirements
  • Bachelor's degree in Business Administration, Accounting, Finance, or Marketing.
  • 3-5 years of experience in Customer Service or similar positions.
  • Experience with ERP systems, preferably SAP S/4HANA.
  • Advanced English language skills.
  • Ability to handle stressful situations.
Salary Information

The estimated salary for this position is $65,000 - $85,000 per year, depending on qualifications and location.



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