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Client Success Specialist for NorAm
hace 1 semana
The Hotels Network is a leading provider of innovative software solutions for the hospitality industry, driven by a mission to empower hotel brands to increase direct bookings.
Job SummaryWe are seeking an experienced Client Success Specialist for our NorAm region to join our dynamic team. As a key member of our sales team, you will play a critical role in ensuring the success of our clients and driving revenue growth.
Key Responsibilities- Account Management: Develop and maintain strong relationships with current clients, providing proactive follow-up and nurturing their relationship.
- Coordinate with Sales Managers to ensure excellent service delivery from prospect to experienced clients.
- Analyze and suggest new initiatives to help hotels improve direct bookings.
- Monitor hotel results and data tracking to inform better decision-making.
- Process client feedback to improve our product.
- Collaborate with technical teams and colleagues to enhance shared knowledge and facilitate efficiencies.
- Participate in regular team meetings and projects to share best practices.
- Native-level English language proficiency.
- At least 2 years of experience in customer success.
- Strong tech knowledge and eagerness to learn about software.
- High IT skills, including web browsing and multi-window navigation.
- Ability to work based in Mexico or Canada.
Roughly $50,000 - $70,000 per year, depending on location and experience.
Why Choose Us?As a Client Success Specialist at The International Business Hub, you will have the opportunity to work in a fast-paced, international environment where you can develop your skills, collaborate with a diverse team, and contribute to the growth and success of our company.