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Client Success Specialist for NorAm

hace 1 semana


Xico, México The International Business Hub A tiempo completo
About The International Business Hub

The Hotels Network is a leading provider of innovative software solutions for the hospitality industry, driven by a mission to empower hotel brands to increase direct bookings.

Job Summary

We are seeking an experienced Client Success Specialist for our NorAm region to join our dynamic team. As a key member of our sales team, you will play a critical role in ensuring the success of our clients and driving revenue growth.

Key Responsibilities
  • Account Management: Develop and maintain strong relationships with current clients, providing proactive follow-up and nurturing their relationship.
  • Coordinate with Sales Managers to ensure excellent service delivery from prospect to experienced clients.
  • Analyze and suggest new initiatives to help hotels improve direct bookings.
  • Monitor hotel results and data tracking to inform better decision-making.
  • Process client feedback to improve our product.
  • Collaborate with technical teams and colleagues to enhance shared knowledge and facilitate efficiencies.
  • Participate in regular team meetings and projects to share best practices.
Requirements
  • Native-level English language proficiency.
  • At least 2 years of experience in customer success.
  • Strong tech knowledge and eagerness to learn about software.
  • High IT skills, including web browsing and multi-window navigation.
  • Ability to work based in Mexico or Canada.
Salary

Roughly $50,000 - $70,000 per year, depending on location and experience.

Why Choose Us?

As a Client Success Specialist at The International Business Hub, you will have the opportunity to work in a fast-paced, international environment where you can develop your skills, collaborate with a diverse team, and contribute to the growth and success of our company.