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Program Manager, Technical Labs
hace 2 meses
Job Summary
The Technical Program Manager will oversee the development and implementation of end-to-end instructor-led live training learning solutions for Dynatrace Customer Enablement. This includes managing the lifecycle of projects related to customer enablement programs, from conceptualization to delivery.
Key Responsibilities
- Develop and manage the program strategy to align with Dynatrace business priorities
- Collaborate with cross-functional teams, including instructional designers, developers, and delivery teams, to create learner-centric experiences
- Identify opportunities to improve user development through change and creativity, proposing and developing appropriate learning solutions to meet business objectives
- Establish governance and processes to interact and coordinate with various development teams, operations teams, subject matter experts, and SMEs
- Develop project plans to support learning needs and opportunities across the platform
- Design and deliver highly technical, hands-on training in various formats, including instructor-led-training (ILT) and T3 (train the trainer) delivery
- Balance responsibilities as an instructional designer and program manager, possessing a solid understanding of adult learning theory principles
Requirements
- Demonstrated experience in creating technical training programs
- Strong analytical and problem-solving skills
- Excellent communication and project management skills
- Ability to work in a fast-paced environment and prioritize multiple projects
- Strong understanding of adult learning theory principles
About Dynatrace Software GmbH
Dynatrace Software GmbH is a leading provider of software intelligence solutions. We help organizations understand and optimize their software performance, ensuring seamless user experiences and driving business success.
