Passenger Experience Senior Analyst

hace 1 día


Xico, México Didi Global A tiempo completo
Job Title: Passenger Experience Senior Analyst

At Didi Global, we're committed to creating a seamless and enjoyable experience for our passengers. As a Passenger Experience Senior Analyst, you'll play a crucial role in driving this mission forward.

Key Responsibilities:
  • Develop deep insights into passenger behavior and preferences, leveraging internal data sources and market trends.
  • Collaborate with cross-functional teams to design and implement product improvements that enhance the passenger experience.
  • Work closely with Marketing, Operations, Customer Service, and Product teams to ensure a cohesive and effective approach.
  • Take ownership of key performance indicators (KPIs) and metrics that measure the impact of your work.
  • Analyze data using Excel and SQL, identifying trends and opportunities for growth.
Requirements:
  • Engineering, Administration, Economics, or other analytically-focused academic background.
  • At least 2+ years of experience in product, business consulting, investment banking, or operations management.
  • Advanced Excel skills and intermediate SQL knowledge.
  • Proficiency in English and Spanish.
  • Detail-oriented, hands-on, and strong teamwork mindset.
  • Experience with data-driven decision-making and effective communication across diverse teams.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for growth and professional development.
  • A chance to work on high-impact projects that drive business results.
  • A diverse and inclusive team culture.

We're committed to building an inclusive and diverse team that reflects the communities we serve. If you're passionate about creating exceptional passenger experiences, we encourage you to apply.



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