Logistics Operations Specialist

hace 3 días


Tlalnepantla, México Overhaul Group Inc A tiempo completo
Customer Success Manager

We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.

The Customer Success Manager (CSM) is the post-sales executive assigned to customer operations. The CSM knows and adheres to Overhaul's processes and is focused on defined objectives.

Key Responsibilities:

  • Coordinate corporate accounts, following up on their requirements and needs of any kind.
  • Verify that contracted services are being fulfilled.
  • Maintain commercial relationships between assigned accounts and the company.
  • Deliver and follow up on metrics for each account, as well as reports required by immediate managers.
  • Resolve conflicts and objections from assigned clients.
  • Evaluate services through key performance indicators (KPIs) and propose continuous improvement.
  • Follow up on post-sale processes.

Required Skills and Qualifications:

  • Bachelor's degree in administrative, logistics, and/or transportation areas.
  • 3 years providing service to logistics and transportation clients.
  • English language proficiency.
  • Analytical capacity.
  • Adherence to company values.
  • Organizational ability and management of multiple priorities.
  • Service attitude.
  • Conflict resolution and objection handling.
  • Negotiation.
  • Assertiveness.
  • Work under pressure and in a team.
  • Proactive approach.
  • Effective written and oral communication.
  • Strong Microsoft Office Suite experience.

$80,000 - $100,000 per year.

Our company culture is guided by core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness, and Integrity.



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