Account Operations Specialist

hace 6 días


Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo
About the Role

We are seeking an Account Operations Specialist to join our team in Mexico City, Mexico. This is a critical role that involves supporting the success of our sales and account management teams by optimizing processes, improving operational efficiency, and supporting market strategies.

Key Responsibilities
  • Reporting, Insights & Governance:
    • Support Deal Governance compliance.
    • Develop and maintain expertise on end-to-end processes for a set of customers within a region.
  • Support to GTM Team by Region:
    • Provide operational support for forecasting and budgeting from a regional perspective.
    • Monitor the sales pipeline for deal hygiene in various data sets (start dates, close dates, TCV, etc.).
  • Continuous Process Improvement:
    • Identify opportunities to refine internal processes in coordination with other departments to improve productivity and operations.
    • Lead the development of operational service delivery solutions, including detailed playbooks and account operations plans.
    • Investigate and resolve issues that arise on accounts, owning the pursuit of solutions and/or escalations until resolved.
  • Collaboration:
    • Serve as the primary point of contact between the GTM/Delivery Team and Global Ops Team.
    • Work with teams who support Delivery and Operation Business units on collaboration tools and processes to meet strategic and operational goals.
    • C coordinate with internal resources and stakeholders for flawless execution of work.
  • Communication:
    • Effectively communicate insights and plans to cross-functional team members and management to work towards mutual solutions.
    • Communicate and escalate any program operational risks ensuring a proactive and informed approach.
    • Respond promptly to inquiries from internal/external teams regarding report status, concerns, general requests.
  • Operations:
    • Monitor deliverables and ensure timely completion of contract initiations, change requests/revisions.
    • Compile, create, and maintain records on client accounts, including standard operating procedures, budget/invoice trackers, CRM, etc.
    • Manage day-to-day operational aspects for clients, including client-specific onboarding, client/project setup, invoice review, client reporting, financial tracking, and ad-hoc projects as needed.
    About NTT DATA Services

NTT DATA Services is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

Estimated Salary: $60,000 - $80,000 per year.



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