Financial Services Verification Specialist
hace 3 semanas
Ria, a leading provider of money transfer services, is seeking a skilled Check Cashing Analyst to join its team. This role will be based in the US and will involve working closely with agencies to provide support related to the Check Cashing product.
**Job Summary:**
We are looking for a detail-oriented and analytical individual who can verify, process, and provide excellent customer service. The ideal candidate will have excellent written and verbal communication skills, as well as experience working in a call center environment.
**Responsibilities:**
- Provide exceptional customer service to clients via phone calls.
- Enter or verify customer information accurately in our proprietary system (LexisNexis).
- Conduct thorough checks on new customers and contact issuers to verify check information before processing transactions.
- Identify problems or issues and propose solutions to management.
**Requirements:**
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent written and verbal communication skills in English and Spanish.
- At least one year of experience in customer service in a call center environment.
- Positive attitude and analytical skills.
- Ability to type 40 WPM.
- Check cashing or banking experience preferred.
**Benefits:** Our comprehensive package includes a competitive salary of $60,000 - $80,000 per annum, a 1-month Aguinaldo bonus, 15 days' vacation, life insurance, food vouchers, and a work-life balance policy.
Ria values diversity and is proud to be an equal-opportunity employer. We offer equal opportunities to all employees and applicants, regardless of their background or characteristics.
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